As Canada’s government agencies strive to improve delivery and efficiency under evolving circumstances, many are seeking to initiate customer-focused cultures that encourage innovation and collaboration. Such change, however, can’t be brought about by decree – here leaders must engage the hearts and minds of employees at every level and rally them around a common purpose.
Although significant, this challenge is being pursued successfully in a growing number of organizations that are adopting the Lean management system, many of which are doing so with limited resources. Because Lean depends on wide employee participation in continuous improvement activities, purpose-driven culture is a requirement. Successful Lean organizations, therefore, are excellent role models for any organization contemplating major cultural change.