The October issue of Canadian Government Executive on Focusing on Customer Service is now available. In this issue, we carried the following articles:
Transforming Frontline Service at the Insurance Corporation of British Columbia
The Auditor as Agent of Organizational Learning
The “Hackathon” as an Instrument in Policy Design
Professionalizing Evaluation in the Government of Canada: How PHAC and HC did it
Interview with Dan Couture – Deputy Assistant Commissioner for Canada Revenue Agency’s Human Resources Branch
Alcohol and Health in Canada
The Phoenix Debacle and the Politics of Digital Decline
and much more.
To view the latest issue, please go here.