Focusing on Customer Service – Canadian Government Executive

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October 11, 2016

Focusing on Customer Service

The October issue of Canadian Government Executive on Focusing on Customer Service is now available. In this issue, we carried the following articles:

Transforming Frontline Service at the Insurance Corporation of British Columbia
The Auditor as Agent of Organizational Learning
The “Hackathon” as an Instrument in Policy Design
Professionalizing Evaluation in the Government of Canada: How PHAC and HC did it
Interview with Dan Couture – Deputy Assistant Commissioner for Canada Revenue Agency’s Human Resources Branch
Alcohol and Health in Canada
The Phoenix Debacle and the Politics of Digital Decline

and much more.

oct-issue

To view the latest issue, please go here.

Enjoy.

About this author

Marcello Sukhdeo

Marcello Sukhdeo

Marcello is responsible for content strategy for Canadian Government Executive, IT in Canada Online and WRLWND and also is the host of WRLWND Radio. An avid technology enthusiast, he has worked on content leadership strategies for a number of industries including the public sector, life science, technology and defence.

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