The critical challenge facing the public service is changing its culture. This is a direct consequence of the complexities and intricacies of the new kind of work required by the “new governance” required in the 21st century. At stake is not simply a change in attitude, but a new awareness that change is not, and will not, be a one-time thing. The inter-relationships among all levels of government, departments, stakeholders and citizens, as well as among jobs and functions within the public service, are bound to be more complex, unspecified, and ever-changing in the digital era.
How to bring about real Cultural Change in the Public Service
The new governance system requires a thorough renewal of our way of selecting, evaluating and coaching executives. The inclusion of the stakeholders in hiring would force dialogue among them, which can only help anchor the process of organizational learning.