Imagine a Canadian government that shares best practices in service delivery. In November 2016, the Innovation Lab team at Employment and Social Development Canada (ESDC) created the first Service Research Conference (SRC) organized by the Canadian government. The event marked the beginning of a new approach to engaging and providing citizen-centric services to the Canadian public. Organizers discovered a completely unmet needs: to place to share openly new research findings and a mechanism to facilitate trans-departmental research innovation.
March 28, 2017
SERVICE RESEARCH CONFERENCE 2016 A turning point for service delivery in the public sector
The success of the SRC Café workshop suggests to department leaders that innovation and performance improvement are available within existing employees, by leveraging their knowledge and experience as resources for creative development.