As an executive you’ve probably experienced frustration when you ask for something and it takes weeks to appear. There is a good chance that your processes are too complex, have too many steps and require more effort than they should to get the job done. It’s known as Excessive Processing and it is one of the worst of the eight Lean wastes that can drain staff capacity and lead to a backlog of work. Fortunately you can do something about it, so long as you know what to look for.
June 15, 2016
The Capacity Squeeze: Excessive Processing or Where Has our Capacity Gone?