The Capacity Squeeze: Excessive Processing or Where Has our Capacity Gone? – Canadian Government Executive

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June 15, 2016

The Capacity Squeeze: Excessive Processing or Where Has our Capacity Gone?

As an executive you’ve probably experienced frustration when you ask for something and it takes weeks to appear. There is a good chance that your processes are too complex, have too many steps and require more effort than they should to get the job done. It’s known as Excessive Processing and it is one of the worst of the eight Lean wastes that can drain staff capacity and lead to a backlog of work. Fortunately you can do something about it, so long as you know what to look for.


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About this author

Craig Szelestowski

Craig Szelestowski heads Lean Agility’s Lean Government practice. In his time as a Vice President at the Royal Canadian Mint, and later as an independent Lean Government facilitator, trainer and coach, he initiated and has led some of Canada’s most notable public sector Lean transformations.

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