The Interview – Nancy MacLellan on Government Service Delivery – Canadian Government Executive

NEWS

SEARCH

DeliverologyGovernmentLeadershipPublic SectorThe Interview
March 24, 2016

The Interview – Nancy MacLellan on Government Service Delivery

 

The pressure is always on to make government services to the public and to the business community faster, more efficient, better and as inexpensive as possible. Patrice Dutil, the editor of CGE, connected with Nancy MacLellan, the President of the Institute for Citizen Centred Service (ICCS) to discuss what is on the innovation horizon. The ICCS is a non-profit organization funded by the federal government and provinces and territories. By day, Nancy MacLellan is the Associate Deputy Minister of Community Services in the Government of Nova Scotia since 2013. Before that, Ms. MacLellan served as executive director of service delivery at Service Nova Scotia and Municipal Relations. She joined the Nova Scotia public service in 1997, earned an MBA from St. Mary’s University in 2002, and has worked at the Nova Scotia Treasury and Policy Board, the Nova Scotia Department of Justice, and Service Nova Scotia before joining the Nova Scotia Department of Community Services.


Please to view this Content. (Not a member? Join Today!)

About this author

Patrice Dutil

Patrice Dutil

Patrice Dutil is the Editor of Canadian Government Executive. He is a Professor in the Department of Politics and Public Administration at Ryerson University in Toronto. He has worked as a government policy advisor, a non-profit organization executive, a television producer and was the founder, and editor for five years, of The Literary Review of Canada. His upcoming publications include a book on the administrative practices of Canadian prime ministers Macdonald, Laurier and Borden, and a study of the 1917 election in Canada.

0 comments

There are no comments for this post yet.

Be the first to comment. Click here.

You do not have permission to view the comments.

Leave a Reply

Your email address will not be published. Required fields are marked *

Please Login to post a comment

Deliverology
 
In this special episode of CGE Radio, your host John Jones...
 
Please to view this Content. (Not a member? Join Today! )...
 
An article in The Economist (March 8, 2015) notes that the...
 
Please to view this Content. (Not a member? Join Today! )...
 
Laskey Hart guest hosts CGE Radio this week with a summary...
 
The latest issue of Canadian Government Executive is now available. In...
 
Results Washington is Washington state government’s data-driven performance management and continuous...
 
In a word: Stocktakes. Mirriam-Webster defines stocktaking as “the act of estimating...
 
The quick definition of deliverology is simple: It is a system...
 
The delivery method developed by Sir Michael Barber, chief adviser to...
 
The results-driven work ethics of Michael Barber, a top British political...
 
  A PM’s message, an event that delivers and negotiating so...
 
Deliverology is fast becoming a buzzword in the Canadian government scene....
 
Please to view this Content. (Not a member? Join Today! )...
 
In this week’s episode, John covers some of the hot information...
 
Almost exactly mid-way in writing his How to Run a Government...
 
In this episode of CGE Radio, Patrice Dutil talks about the...
 
For several months now, the Liberal government ministers have been using...
 
The September 2016 issue of Canadian Government Executive is now available....
 
It’s been a long time since a public administration theorist has...
 
Canadian Government Executive, Canada’s leading magazine for public sector executives, is...
 
In this episode, editor-in-chief, Patrice Dutil talks about the need for...
 
On June 7, over 40 senior executives from within the public...
 
As much a 20 per cent of grade seven students in...
 
In this episode of CGE Radio, Craig Szelestowski from Lean Agility...
 
He is often referred to as the federal government’s first “chief...
 
Please to view this Content. (Not a member? Join Today! )...
 
Are you absolutely clear what the government wants to achieve? Are...
 
Please to view this Content. (Not a member? Join Today! )...
 
Quote of the week “‘Deliverology’ challenged government to be both clear...
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
In this special episode of CGE Radio, your host John Jones...

Member Login

Forgot Password?

Join Us

Password Reset
Please enter your e-mail address. You will receive a new password via e-mail.