The pressure is always on to make government services to the public and to the business community faster, more efficient, better and as inexpensive as possible. Patrice Dutil, the editor of CGE, connected with Nancy MacLellan, the President of the Institute for Citizen Centred Service (ICCS) to discuss what is on the innovation horizon. The ICCS is a non-profit organization funded by the federal government and provinces and territories. By day, Nancy MacLellan is the Associate Deputy Minister of Community Services in the Government of Nova Scotia since 2013. Before that, Ms. MacLellan served as executive director of service delivery at Service Nova Scotia and Municipal Relations. She joined the Nova Scotia public service in 1997, earned an MBA from St. Mary’s University in 2002, and has worked at the Nova Scotia Treasury and Policy Board, the Nova Scotia Department of Justice, and Service Nova Scotia before joining the Nova Scotia Department of Community Services.