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Month: May 2012

Chipping away at the identity challenge 

Governments are looking to online as the future of service delivery for citizens. But one fundamental problem has stood in the way of that goal: how can they be sure that an individual is indeed the person they claim to be over the Internet?

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Great expectations: Reshaping the public service 

Wayne Wouters spoke at the APEX Symposium yesterday, and reiterated two themes from his recent report to the Prime Minister: the public service is changing, and as leaders we have a responsibility to make that change happen better.

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Reforming welfare: Transforming how Alberta Works 

That Alberta Works office reflects a philosophical shift that has transformed welfare in the province. Though some clients may need financial support, many more are in the offices to look for jobs and meet with employers, who are just as likely to be clients themselves.

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A more elegant public service 

Some public servants are tired of being told to do more with less while waiting to see whose job is eliminated. Others are inspired to provide better service while cutting costs.

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New Brunswick’s service success story 

'Get better and cut costs' is the mandate of New Brunswick Internal Services Agency, says Byron James, Secretary to Cabinet and Head of the Public Service. It's a more positive and motivating motto than the traditional 'do more with less.'

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Transforming government IT infrastructure 

Shared Services Canada (SSC) was created on August 4, 2011, to streamline, standardize and transform the government of Canada’s IT infrastructure services to deliver a digital platform for the federal government of the future – one that is modern, reliable, secure, and provided at a reduced cost.

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The (lost?) art of reading fiction 

Do we read books anymore? Travel on airplanes or trains these days and the evidence is mixed. While books are now rivalled by on-demand television and personal devices offering movies, games, and who knows what else, a respectable cadre of passengers still board with book in hand.

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