Chipping away at the identity challenge
Governments are looking to online as the future of service delivery for citizens. But one fundamental problem has stood in the way of that goal: how can they be sure that an individual is indeed the person they claim to be over the Internet?
Great expectations: Reshaping the public service
Reforming welfare: Transforming how Alberta Works
That Alberta Works office reflects a philosophical shift that has transformed welfare in the province. Though some clients may need financial support, many more are in the offices to look for jobs and meet with employers, who are just as likely to be clients themselves.
Simple principles: Ontario’s shared service approach
New Brunswick’s service success story
'Get better and cut costs' is the mandate of New Brunswick Internal Services Agency, says Byron James, Secretary to Cabinet and Head of the Public Service. It's a more positive and motivating motto than the traditional 'do more with less.'
Transforming government IT infrastructure
Shared Services Canada (SSC) was created on August 4, 2011, to streamline, standardize and transform the government of Canada’s IT infrastructure services to deliver a digital platform for the federal government of the future – one that is modern, reliable, secure, and provided at a reduced cost.
Fostering growth and productivity through innovation, change and IT
The “third platform” and its impact on shared services
The (lost?) art of reading fiction
Do we read books anymore? Travel on airplanes or trains these days and the evidence is mixed. While books are now rivalled by on-demand television and personal devices offering movies, games, and who knows what else, a respectable cadre of passengers still board with book in hand.