The sweet spot of service delivery
2 min read
It's no secret that service delivery is a concern of governments: the U.K. Big Society reforms focus on changing how...
Challenges for the communications function
2 min read
If there is one area of government that continues to change rapidly it is the communications function.
What role should ministers play in running a department?
2 min read
This report from the UK Public Administration Committee looks at the evolving role of Cabinet ministers in the U.K. system...
The OPS workplace: Integrating positive values and ethics
2 min read
In a document entitled "Our Values at Work," the Secretary of the Cabinet in Ontario is telling members of the...
The strength of social media
1 min read
Yesterday I participated in a panel discussion examining the role of social media in policy innovation - and how think...
A manager’s guide to job reductions
2 min read
The federal Parliamentary Budget Officer has stated what everyone in Ottawa knows: there will be staff cuts in the federal...
Reduction of the Irish
2 min read
The Irish government is determined to reform government, including the way it delivers services.
Government in the cloud: what’s the hold up?
1 min read
You may remember Vivek Kundra as the U.S. federal government Chief Information Officer. He was a champion of open government.
Cutting bold advice
2 min read
Gene Dodaro is the Comptroller General of the U.S. Government Accounting Office (GAO). These guys are the watchdogs of potentially...
UK shared services still searching for value
1 min read
Quote of the week “Departments have invested significant cost and effort in implementing shared services.” — UK National Audit Office...