Chipping away at the identity challenge
Governments are looking to online as the future of service delivery for citizens. But one fundamental problem has stood in the way of that goal: how can they be sure that an individual is indeed the person they claim to be over the Internet?
Great expectations: Reshaping the public service
Wayne Wouters spoke at the APEX Symposium yesterday, and reiterated two themes from his recent report to the Prime Minister: the public service is changing, and as leaders we have a responsibility to make that change happen better.
Reforming welfare: Transforming how Alberta Works
That Alberta Works office reflects a philosophical shift that has transformed welfare in the province. Though some clients may need financial support, many more are in the offices to look for jobs and meet with employers, who are just as likely to be clients themselves.
A more elegant public service
Simple principles: Ontario’s shared service approach
New Brunswick’s service success story
'Get better and cut costs' is the mandate of New Brunswick Internal Services Agency, says Byron James, Secretary to Cabinet and Head of the Public Service. It's a more positive and motivating motto than the traditional 'do more with less.'
Transforming government IT infrastructure
Shared Services Canada (SSC) was created on August 4, 2011, to streamline, standardize and transform the government of Canada’s IT infrastructure services to deliver a digital platform for the federal government of the future – one that is modern, reliable, secure, and provided at a reduced cost.
Fostering growth and productivity through innovation, change and IT
The “third platform” and its impact on shared services
Supply chain attacks
Leadership, Strategy and COVID-19 vaccines
Public trust and infodemics
Post-COVID-19 and the Future of Work
Data-driven government implementation
Full data-driven government implementation has been an ongoing goal for many years. But human obstacles, the unwillingness to collaborate, cybersecurity…
Deploying critical assets to the cloud
In this episode, J. Richard Jones talks with two experts from FireEye about cloud. FireEye is the intelligence-led security company….
Meeting new demands and citizens expectations
The year 2020 will be remembered as a time when the world as we knew came to a halt. But…
Benchmark shares how they are helping government accelerate their digital transformation
In this episode, hear about an organization – Benchmark Corp – and how they can help government accelerate their digital…
Actions speak louder than words
Mastering the art of remote management
Going the extra mile, remotely
Think twice before acting: The Legal Aid dilemma
There is no Justice without access to Justice. ̶ BEVERLEY MCLACHLIN (2011), FORMER CHIEF JUSTICE OF THE SUPREME COURT OF CANADA Tim Hortons, hockey, igloos, and the long-awaited NBA championship……....