Chipping away at the identity challenge

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Governments are looking to online as the future of service delivery...

Great expectations: Reshaping the public service

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Wayne Wouters spoke at the APEX Symposium yesterday, and reiterated two...

Reforming welfare: Transforming how Alberta Works

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That Alberta Works office reflects a philosophical shift that has transformed...

A more elegant public service

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Some public servants are tired of being told to do more...

Simple principles: Ontario’s shared service approach

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Ontario was one of the first and most successful at implementing...

New Brunswick’s service success story

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‘Get better and cut costs’ is the mandate of New Brunswick...

Transforming government IT infrastructure

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Shared Services Canada (SSC) was created on August 4, 2011, to...

Fostering growth and productivity through innovation, change and IT

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In 2000, IBM entered a new decade anticipating several strategic shifts....

The “third platform” and its impact on shared services

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We are rethinking how IT serves government – shared services, increased...