Chipping away at the identity challenge
4 min read
Governments are looking to online as the future of service delivery for citizens. But one fundamental problem has stood in...
Great expectations: Reshaping the public service
2 min read
Wayne Wouters spoke at the APEX Symposium yesterday, and reiterated two themes from his recent report to the Prime Minister:...
Reforming welfare: Transforming how Alberta Works
6 min read
That Alberta Works office reflects a philosophical shift that has transformed welfare in the province. Though some clients may need...
A more elegant public service
3 min read
Some public servants are tired of being told to do more with less while waiting to see whose job is...
Simple principles: Ontario’s shared service approach
6 min read
Ontario was one of the first and most successful at implementing shared services. Started in 1998, the province is realizing...
New Brunswick’s service success story
6 min read
'Get better and cut costs' is the mandate of New Brunswick Internal Services Agency, says Byron James, Secretary to Cabinet...
Transforming government IT infrastructure
6 min read
Shared Services Canada (SSC) was created on August 4, 2011, to streamline, standardize and transform the government of Canada’s IT...
Fostering growth and productivity through innovation, change and IT
6 min read
In 2000, IBM entered a new decade anticipating several strategic shifts. We were convinced that the world was changing and...
The “third platform” and its impact on shared services
6 min read
We are rethinking how IT serves government – shared services, increased responsibilities for the CIO, and leveraging transformative technologies to...