Communicating with the citizen journalist
4 min read
We are told that the web is where it's at when it comes to communicating with the public: Web 2.0,...
A patch with hopeful possibilities
4 min read
Many policy organizations have learned from sad experience that the best 'on-paper' approach will fail if real life implementation does...
A commission’s lessons to cutting red tape
4 min read
The federal Red Tape Reduction Commission, which tabled its report in January 2012, considered 2,300 red tape irritants.
Balanced view of public service future
1 min read
In the Nineteenth Annual Report to the Prime Minister on the Public Service of Canada, Wayne Wouters, Clerk of the...
Understanding the Big Society
1 min read
The Big Society agenda has significant implications for the delivery of government services, both in the U.K. and elsewhere. With...
Seven steps to safer air travel
4 min read
Air travel can be stressful and harmful. While the destination may be enjoyable, the trip often isn't.
A reform blueprint
1 min read
How can government become more efficient? The Drummond Report offers up an interesting and comprehensive blueprint.
Reducing employees’ environmental footprint
4 min read
For decades, the availability of cheap energy for transportation and manufacturing encouraged the creation of a throwaway culture: make something...
Technology’s role in performance culture
3 min read
Too few public sector organizations have truly embedded performance thinking into everyday decision making. Performance monitoring and reporting is still...
Cold reality, but brighter prospects
2 min read
Wayne Wouters has got the perfect balance between telling it like it is and being positively forward thinking about how...