City of Ottawa launches real-time traffic app
2 min read
The City of Ottawa and a Ryerson University spin-off company called Flybits announced this week that Ottawa Nav, a free...
Great Expectations: Citizen-centred service delivery
2 min read
Since 1998, the Institute for Citizen-Centred Service has been conducting Citizens First surveys to gauge Canadians’ satisfaction with public services...
Mismanage With Me, Volume 2
3 min read
Confessions of a Public Service Manager In my first supervisory position, I inherited a clerk who had been with the...
Canada Health Infoway Receives Project Management Award
2 min read
Canada Health Infoway has been awarded the Global Project Management Office of the Year Award (PMO), making it both the...