There is no They – only You and We

In CGE Blog On April 8, 2014 0 588 0

A few months back, I phoned Service Canada at their handy toll-free number. My goal: to find out why my mother’s application for pension benefits was taking so long to be processed. After several failed attempts to navigate the maze of options, I successfully reached a human being on the other end of the line....

Crowdsourcing takes flight

In ICT On April 8, 2014 0 686 0

The government of Canada’s 2013 budget pledged to reduce public service travel costs via digital infrastructure, notably telepresence capabilities for video conferencing. In 2014, the U.S. federal government went a step further and crowdsourced the challenge of more efficient travel directly to staff....