Reporting real results
The government of New Zealand, and the State Services Commission in particular, is focused on improving services to citizens. Some of the goals are familiar: better public services and the creation of an all-of-government brand. What’s interesting is that the government is actually willing to report openly on its progress.
Lessons from the Field: How Changemakers Get Things Done in Government
“We have a temptation as human beings to think everyone else has to be the change agent rather than be…