Reporting real results

The government of New Zealand, and the State Services Commission in particular, is focused on improving services to citizens. Some of the goals are familiar: better public services and the creation of an all-of-government brand. What’s interesting is that the government is actually willing to report openly on its progress....

Lessons from the Field: How Changemakers Get Things Done in Government

“We have a temptation as human beings to think everyone else has to be the change agent rather than be the author ourselves.” – Andrew Treusch This month’s blog features Andrew Treusch, Commissioner of Revenue and Chief Executive Officer of the Canada Revenue Agency (CRA). I didn’t quite know Andrew’s role when I first met...