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Month: September 2014

Failing to Understand 

The real problem is not the lack of alternatives, but a lack of understanding of the problem itself. Understanding is...

Reporting real results 

The government of New Zealand, and the State Services Commission in particular, is focused on improving services to citizens. Some...

Pinning Waves Upon the Sand 

I have written previously about how metrics are crucial in the world of performance management. Used well, they create a......