Failing to Understand
1 min read
The real problem is not the lack of alternatives, but a lack of understanding of the problem itself. Understanding is...
Lessons from the field: An interview with Andrew Treusch, Part 2
9 min read
This month’s blog features Andrew Treusch, Commissioner of Revenue and Chief Executive Officer of the Canada Revenue Agency (CRA). This......
Leader as visionary: The power of imagination
2 min read
Visions are our windows to tomorrow. They are about exercising imagination, asking where we are going, and setting direction. This...
Reporting real results
2 min read
The government of New Zealand, and the State Services Commission in particular, is focused on improving services to citizens. Some...
Lessons from the Field: How Changemakers Get Things Done in Government
10 min read
“We have a temptation as human beings to think everyone else has to be the change agent rather than be...
Leveraging the Olympics: How a tourism brand was built
7 min read
For the Canadian Tourism Commission (CTC), bidding for the 2010 Winter Games was not really about hosting, but more about...
Using gamification to open dialogue
4 min read
Is there a gamified approach to citizen engagement by the public service? One extremely successful example of gamification is Idea...
Connection and collaboration for civic innovation
4 min read
The act of linking people and ideas through communication and relationship building is critical to solving the complex problems that...
Pinning Waves Upon the Sand
4 min read
I have written previously about how metrics are crucial in the world of performance management. Used well, they create a......
Are you leading or making excuses?
2 min read
It simply isn’t true that all leaders are born, not made. Sure, sometimes it’s helpful to have the characteristics of...