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Fifteen years ago, citizen-centric e-government drove transformation efforts. Today, the new frontier is digital government. Andrea Di Maio is managing vice president for public sector in Gartner Research. He argues that to be effective, digital government innovation needs to blend both citizen-centric and data-centric approaches.

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Day: 24 October 2014

Digital government: Start with the data 

Fifteen years ago, citizen-centric e-government drove transformation efforts. Today, the new frontier is digital government. Andrea Di Maio is managing vice president for public sector in Gartner Research. He argues that to be effective, digital government innovation needs to blend both citizen-centric and data-centric approaches.

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Demographics and changing demands challenge oversight 

The Nova Scotia Office of the Ombudsman is a small operation of 17 full-time staff. While the province has a population of fewer than a million people, the office provides a full range of government oversight services...

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