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There are many reasons why governments should move to a citizen “outside-in” approach (as GTEC calls it) to service delivery. The question, of course, is how to get there. According to an Accenture report, it means changing the service creation paradigm.

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Day: 5 November 2014

Designing for the individual 

There are many reasons why governments should move to a citizen "outside-in" approach (as GTEC calls it) to service delivery. The question, of course, is how to get there. According to an Accenture report, it means changing the service creation paradigm.

This content is for Select and Gold members only.
Login Join Now