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In theory, successful digital government is pretty simple—deliver government services that are so engaging citizens want to use them. Yet, some say, the benefits of digital government have been oversold, as many early digital government experiments have struggled to meet expectations.

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Day: 12 February 2015

Trust is not a given 

The public’s confidence in government has been falling in the last 30 years. In the U.S., a 1964 poll indicated...