Be an inspiring leader, use EQ

Written by  Roxanne Descôteaux When I first became a manager over 20 years ago, I was not as familiar with different leadership styles, but I knew what type of manager I did not want to be: I did not want to be critical, rude, disrespectful, insensitive … I’m sure you’re all familiar with the type...

Searching for a Social Media Strategy in the Government of Canada

The good news is that the Government of Canada recognizes the importance of utilizing modern communication technologies. Canada’s Action Plan on Open Government committed departments to use social media and government web 2.0 tools to improve their engagement with citizens and businesses. The Clerk’s Twentieth Report to the Prime Minister on the Public Service of...

Governing Digitally: Amazon’s Summer Blockbuster

In late July, Amazon startled investors with the tiniest of profit. The next day, its market capitalization surpassed that of Walmart. Despite strong growth year after year, Wall Street had grumpily grown accustomed to bottom-line losses, most recently anticipating a second quarterly shortfall of 14 cents per share. Instead, Amazon revealed gains of 19 per...