Finding focus in the chaos

As populations grow and age, the demand for services increases. As this demand increases, customer expectations rise. And when customer expectations rise, governments struggle to meet them. Providing convenience, quality, transparency, promptness and personalization is no easy task. An IBV study recently discovered that 63 per cent of government organizations do not have an integrated...

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Adobe migrates 11 million pages to new government Web site

Computer software company Adobe, has migrated more than 11 million pages of government documents to a new online service platform that consolidates 1,500 Canadian government Web sites from 91 institutions into a single Web site....

Putting PIUs First: A Private Sector Perspective

As a consultant, I work primarily with private sector organizations including the “big-five” banks, professional governing bodies and regulators for accountants, lawyers and trustees in bankruptcy. These businesses have deeply rooted performance measurement cultures, but are often unfamiliar with program evaluation. Managing evaluations within these organizations often entails accentuating evaluation capacity building while simultaneously enhancing...