Engaging Citizens: It’s a Different World

The ways governments engage with citizens have gotten a lot more complex. The skills they need to be successful in that endeavour are also changing. There’s some interesting research into this with some useful insights. Look at the changing demographics of the country with diversity growing, as well the emergence of older cohorts in the...

On the need for Departmental Chief Procurement Officers

Procurement modernization has been a Government of Canada (GC) policy priority for the last decade: regrettably, with limited results.  In recognition of the criticality of transformation, the Prime Minister’s 2015 mandate letter to the Minister of Public Services and Procurement Canada (PSPC) directed her to (1) modernize procurement practices so that they are simpler and...

Delivering digital public services that make an impact

The use of digital services in the day-to-day lives of most Canadians has quickly become the norm. Over 75 per cent of Canadians shop online, and 68 per cent of Canadians turn to online platforms for banking. These habits and expectations are increasingly common among brands and within the private sector, and as such, has a distinct impact on the expectation...

Delivering Complex Projects

In this episode, J. Richard Jones talks with Jocelyn Turgeon, Program Director – Master of Business in Complex Project Leadership at Telfer School of Management, about this unique program that is being offered in the region.  ...

Making Channel Shift Happen

Public sector managers from all levels of government across Canada increasingly are finding themselves challenged by central agencies, senior management and, or clients to improve performance and reduce the cost of service delivery operations. The subtle and not-so-subtle calls for increased “channel shift” to online services are unmistakeable. Driving this push for improvement is a...

TechGov Forum: How network analysis can benefit government agencies

With businesses and government agencies increasingly operating in a highly information-based economy and technologically-linked society, knowing the implications of various social network connections that link individuals and organization will become essential, according to John Burrett. Burrett is president and principal consultant at Haiku Analytics. He is an expert in using data graphics, social network analysis,...

TechGov: Open Government, Policy Futures and Digital Transformation

Canadian Government Executive is excited to announce the agenda for TechGov 2017. TechGov is a new event that is designed to showcase the technological advancements being made in our rapidly changing world that our government can adopt to better serve Canadians. We are all thinking a great deal these days about Open Government, Big Data,...

TechGov: Showcasing technological advancements

Canadian Government Executive media through its upcoming TechGov event is providing the platform to help improve service delivery to the public. This event is designed to showcase the technological advancements being made in our rapidly changing world that our government can adopt to better serve Canadians. Join us for TechGov forum on November 7 & 8 at...

Public servants can foster innovation

Innovation is vital in every sector; public service is no exception. To get there though, innovation must be fostered by public servants playing a more powerful role as information providers, according to Don Drummond, a former Associate Deputy Minister. In speaking with the Chartered Professional Accountants of Canada, Drummond said the keys to support innovation...

CGE March/April issue

In the latest issue of CGE, the cover story is based on an interview with Joe Friday and Craig Dowden on the fear of reprisal in the workplace. Other articles in this issue are: Commodity Management as a New Strategic Tool Grounded: A Robust Intelligence Tool Serving Seniors: Ongoing Challenges Designing a Multi-Year Audit Plan...