Honouring public service excellence

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Each year, the Association of Professional Executives of the Public Service...

Sinking silos, but the skills remain the same

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There was some debate between the business and labour communities with...

A strategy for diversity and inclusion

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The Ontario Public Service’s Diversity Office envisions a diverse and inclusive...

Turning customer service into a profession

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The Heintzman Leadership Award is presented annually by the Institute of...

“A terrific career choice”

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The work that public servants at all levels do is critical...

Leading in times of fundamental change

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The shifting, interdependent relationship between business and culture has had much...

Excellence at work: Quietly changing British Columbia

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In 2004 the British Columbia Public Service launched the Premier’s Innovation...

Archiving the digital record

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How does a traditional government organization move from archiving books to...

A global engineer for change

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I met Elizabeth and John when I stayed in their village,...

A tale of two cities: Differing perspectives on city governance

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In both Calgary and Toronto, citizens voted for change last fall....