Canadian Government Executive - Volume 24 - Issue 04

46 / Canadian Government Executive // July/August 2018 GOVERNING DIGITALLY Doug Ford’s DIGITAL DILEMMA A decade ago as a Presidential can- didate, then-Senator Obama was asked how he intended to pay for his signature promise of ex- panding health care coverage to all Ameri- cans. A frequent response was to invoke new technologies and the digitization of health care records as a source of signifi- cant savings. Such is the contrast between campaign- ing and governing, as Obama had un- doubtedly calculated. Not only did health care costs steadily rise, but his own initia- tive faltered out of the starting gate due to a glitchy online portal. His Secretary of Health would resign soon thereafter. Yet more broadly, President Obama’s digital ambitions are widely viewed as am- bitious across many then-nascent realms such as open government, cloud comput- ing adoption, and service innovation. The creation of the U.S. Digital Service and 18F were designed to import fresh ideas and a start-up mentality into the bureaucratic confines of the American federal govern- ment. As it happens, it is from here that Ontario’s Chief Digital Officer would be recruited north. A broad takeaway from the Obama years is that new technologies are more an in- vestment than a source of savings – espe- cially in the immediate term. Unlike Doug Ford (and yes, Donald Trump), Obama was less fixated on tax cuts (implying ex- penditure reductions) than in improving government performance, a difference ob- viously owed in part to stark contrasts in political ideology. Yet this fundamental digital dilemma has vexed governments of all stripes, transcending partisan divides. While Harper’s federal Conservatives, for ex- ample, tended to view digital technologies predominantly through the lens of inter- nal efficiencies and external, economic in- novation, Conservative-led Governments in Australia and the UK have adopted a more transformational lens of improving (and in some cases expanding) public sec- tor capacities. The right-leaning Estonian Reform Party (now out of power) for years championed low taxation while investing in a digital government apparatus widely viewed as leading-edge. Closer to Queen’s Park, with self-interest in mind, some of the more elderly cadre of IT industry leaders may wish to hopefully connect Margaret Thatcher, former On- tario Premier Mike Harris, and Doug Ford. Across each Conservative regime, signifi- cant outsourcing opportunities arose as governments sought to shift operations to the private sector, particularly with re- spect to technology. Yet when Harris held office, email was a novelty, while cloud computing, social me- dia and smart phones awaited invention. Electronic systems were viewed within government largely as support functions rather than strategic enablers. Not only has President Trump been cautious in not dismantling the Obama digital architec- ture, but the Administration has sought to augment spending for select actors. And while early days, the newly created ‘Of- fice of American Innovation’ is working with major technology companies to re- form government in a manner not unlike Obama’s prior efforts. Apple’s Tim Cook, among others, is an advisor. Yet as with Harris, and more so than Trump, Doug Ford has portrayed himself as a fiscal hawk, promising to slash over- all spending while nonetheless “creating 15,000 new long-term care beds over the next five years and adding $3.8 billion in new support for mental health, addictions and housing.” Within such constraints, temptation will be strong to view digital through an efficiency and savings prism rather than one predicated upon refur- bishing government itself (despite how much both are intertwined). The recent election offered no clues as to what lies ahead, as the words “electron- ic, digital, and Internet” were respectively and entirely absent from the Conserva- tive’s plan for Ontario. Whether Ford’s Cabinet includes a Minister with digital responsibilities for core government itself (preserving or recasting the Ministerial post created by the Liberals), and the fate of the current Chief Digital Officer may signal the path ahead. To a lesser degree, the Opposition NDP also has a role in shin- ing light on digital matters as worthy of discussion and debate. The country too will also be shaped by the Ford Government’s choices. Despite widening opportunities for shared solu- tions across government levels, the fed- eral government has some major digital challenges of its own, and the immediate prospects for political collaboration with the Ontario Conservatives seem limited. From Ottawa and Toronto, the contours of digital government may well see more divergence than alignment – especially as the next federal election approaches. J effrey R oy is professor in the School of Public Administration at Dalhousie University ( roy@dal.ca) . BY JEFFREY ROY Photo: Citynews