Canadian Government Executive - Volume 24 - Issue 05

18 / Canadian Government Executive // October/November 2018 digital transformation To Digitally Transform, P ublic sector organizations are em- bracing digital transformation, and we’re currently seeing examples of this in all levels of government. But while government executives recognize digi- tal change as essential to their ability to cost- effectively meet the needs and expectations of their citizens, transformation efforts are some- times hampered by outdated ways of non-ag- ile processes and cultural resistance to change. In the private sector, digital change is grow- ing exponentially. More often than not, compa- nies are embracing digital tools and platforms as a way to provide exceptional customer ex- periences, such as tailored products, relevant services, targeted information and shorter wait times. Citizens’ expectations are being shaped by their experiences with various public and private organizations. Governments also feel pressure from within as public sector employ- ees are looking for new and better ways to service citizens and businesses. They’re also accustomed to using convenient digital tools in their daily lives and want to be able to use those same tools at work. by Nadir Hirji, PhD Focus on People