Canadian Government Executive - Volume 24 - Issue 05

20 / Canadian Government Executive // October/November 2018 SERVICE DELIVERY stitute for Citizen-Centred Service as the Secretariat. PSSDC is comprised of repre- sentatives from federal, provincial and ter- ritorial governments, and municipalities focused on interjurisdictional collabora- tion to improve services for citizens. As Canadian governments develop and deliver services for the same clients, ef- fective collaborative service partnerships are essential to facilitating connected and ideally one-stop-shop service experiences. PSSDC and the Federal-Provincial-Terri- torial Deputy Ministers’ Table on Service Delivery Collaboration have endorsed the new Service Partnerships Playbook as a tool for governments in Canada to foster more seamless and integrated services to Canadians. Ultimately, the Playbook en- courages multi-level collaboration by en- visioning partnerships as a step-by-step process and highlights innovative service- delivery partnerships happening through- out the country. The Playbook discusses four Service Partnerships models, in increasing levels of sophistication, all with successful imple- mentations as examples. The first model is Cross Promotion, where one government promotes programs and services on behalf W hether that frustration comes from not knowing where to find a service or not being able to get all their government-service needs met in one spot, government-service delivery has become shorthand for service that does not meet the demands of clients, particu- larly when compared to the private sector. That frustration is likely shared by those who deal with said frustrations everyday: those Canadians who work to provide oth- er Canadians with government services. There are many ways to improve ser- vices to clients. A simple one is increasing collaboration across levels of government. Being able to share data, pool resources, and lend expertise creates valuable part- nerships which can improve the client experience. Increasing levels of collabora- tion also lends itself to reflections on the future of service and the potential of ser- vice delivery partnerships. Such is the fo- cus of the Service Partnerships Playbook: Jurisdictional Collaboration to Improve the Client Experience, or simply the Play- book, a newly-developed resource by the Public Sector Service Delivery Council (PSSDC) which is supported by the In- Supports Service Partnerships Playbook Engagement Strategy Have you ever had a family member or friend lament the frustrations associated with their attempts at obtaining a government service? Improving Services to Canadians through Federal, Provincial, Territorial, and Municipal Partnerships