Canadian Government Executive - Volume 24 - Issue 05

SERVICE DELIVERY tegrated payments, data integration and sharing, and bundled services such as the Birth Bundle for new parents. Going forward, andwith the establishment of new partnerships, it is anticipated that the Playbook will inspire more innovative and seamless service delivery in Canada. Build- ing a partnership-adept service-delivery landscape in Canada to improve the client experience requires engagement from all levels. We hope readers will share the Play- book with their teams, colleagues and man- agement, become involved in discussing the future of service and consider ways to build of another government. For example, Ser- vice Canada in collaboration with the Min- istry of Transportation of Ontario (MTO) supports G1 driver’s licence testing to ob- tain a driver’s learning permit, for youth and the general public in remote First Na- tions communities. The second model is Outreach, where two or more governments reach out to- gether to clients who often have limited access to provide one access point for ser- vices. In other cases, one government uses their network to enable clients to access services of another government or orga- nization. The Fort McMurray fires in 2016 required multiple levels of government to provide coordinated joint rapid-response outreach to that community. With Co-Location, clients can access ser- vices from different governments within the same location. One such example is Ottawa City Hall in Ontario, where clients can access numerous federal, provincial and municipal services within the same shared physical space. The final model, Service Integration, dis- cusses more integrated service-delivery methods between governments. These include integrated digital platforms, in- upon the ideas in the Playbook. Every Canadian accesses government services at different points throughout their lives. The more efficient we can make that process, the better placed gov- ernments of all levels and their priorities are to have legitimacy and approval in the eyes of those we serve. The Playbook and its resources may be accessed through the GCcollab group FPTM Service Partnerships Playbook. If you have questions about this article or the Playbook you can contact NC-SP-PS-GD@ hrdc-drhc.net. Going forward, and with the establishment of new partnerships, it is anticipated that the Playbook will inspire more innovative and seamless service delivery in Canada. Building a partnership-adept service-delivery landscape in Canada to improve the client experience requires engagement from all levels. October/November 2018 // Canadian Government Executive / 21