Canadian Government Executive - Volume 24 - Issue 05

Improving Services to Canadians A look back to the start of 2018 to see some examples of how the Government of Canada is taking action through Employment and Social Development Canada (ESDC) to improve services to Canadians. October September August July June Service Canada’s Community Outreach and Liaison Service (COLS) is piloting ways to better connect ESDC officers working in remote locations across Canada to the internet. Throughout this pilot, the solution team is continuing to explore ways of pioneering new technologies to improve the quality of life of Canadians living in remote communities. When ESDC needs fresh ideas or expert guidance on its service deliv- ery and transfor- mation initiatives, it looks to the Service Advisory Committee (SAC). The SAC provides informal advice to senior officials and employees from across the Depart- ment and helps them think critically about a range of service delivery and transformation issues. Service Canada, as part of the Canada Pension Plan (CPP) and Old Age Security (OAS) Service Improve- ment Strategies, is implementing new and enhanced CPP and OAS online services for seniors through the My Service Canada Account (MSCA). Through these new online functions, older Canadians will save time ap- plying for benefits and services. Deputy Minister Louise Levonian and Chief Operating Officer for Service Canada, Leslie McLean talked about the ESDC’s Service Transfor- mation Plan in a podcast. Like Denmark, Canada is mak- ing sure that any new or current digital services are designed for all members of the public and made accessible before they are put into action. ESDC is actively exploring and developing the best ways to deliver on their commit- ment to creating a world-class service experience for Canadians. Piloting to improve connectivity with Canadians in remote communities Service Advisory Committee New features added to My Service Canada Account Service Transformation Plan The future of digital government – Learning from Denmark’s experience 22 / Canadian Government Executive // October/November 2018