Canadian Government Executive - Volume 24 - Issue 05

October/November 2018 // Canadian Government Executive / 3 Features 8 Unnecessary Risks by the Government of Canada - Don’t Confuse Enthusiasm for Capability By John A. Glowacki Jr. 12 Internal Audit’s Role in Supporting Good Governance in the Public Sector By Sanjeev Batra and Nick Rolfe 18 To Digitally Transform, Focus on People By Nadir Hirji, PhD 20 Improving Services to Canadians through Federal, Provincial, Territorial, and Municipal Partnerships Supports Service Partnerships Playbook Engagement Strategy Departments 16 EYE CUES Service Innovation Labs By Peter Stoyko 22 DASHBOARD Improving Services to Canadians By Marcello Sukhdeo 24 THE LEADER’S BOOKSHELF Leadership in Turbulent Times, By Doris Kearns Goodwin By Harvey Schachter 26 GOVERNING DIGITALLY Phoenix, the Senate and Digital Renewal By Jeffrey Roy 28 MIDDLE MANAGEMENT Instituting Change By John Wilkins 30 THE LAST WORD Be Realistic About Innovation By Lori Turnbull 8 Unnecessary Risks by the Government of Canada CGE online: Letters We welcome feedback on articles and story ideas. Email george@promotivemedia.ca. About the Cover Doing Government Better It’s in the Archives Missed an issue? Misplaced an article? Visit www.canadiangovernmentexecutive.ca for a full archive of past CGE issues, as well as online extras from our many contributors.