Canadian Government Executive - Volume 25 - Issue 02

34 / Canadian Government Executive // April/May 2019 TRANSFORMATION By Craig Szelestowski T he Chief Information Officer hoisted a thick binder up to eye level and let it free-fall onto the desk with a thud and a cloud of dust. He predict- ed, “By the time I retire in 10 years, this software won’t be implemented, and if it is, it probably won’t work.” His team and their clients worked for years to compile a 500-page binder of requirements for the new system to automate the backbone process of his Ministry – a case management system to shepherd business cases through a complex review and approval process. A few months later, in the same office, he congratulat- ed his team for reducing the 500 pages of requirements to just 111 pages. Six months after that, he, his team, and their clients celebrated the successful implementation of the slimmer, better, software package, years ahead of schedule and under-budget. Deliver Less and Delight Your Clients Software