Canadian Government Executive - Volume 27 - Issue 04

July/August 2021 // Canadian Government Executive / 3 CONTENTS 6 The Future of Data Centres: Four Key Pillars Data Centres Must Adopt By 2025 By David O’Reilly 8 Service Matters – A New Tool For Improving Services By Institute for Citizen Centred Service 10 Dashboard – Canada’s Population By Marcello Sukhdeo 12 Diversity and Inclusion in the Federal Government: A Double-edged Sword By Liban Hassan 13 Build Relationships, Not Regimes By Nancy Rao 14 Low-cost Ingredients for High Organizational Success By Eva Fok 16 In Search of Excellence By John Wilkins 18 Cyberspace & the Nation-State By Jeffrey Roy 20 The Election No One Wanted By Lori Turnbull 18 Cyberspace & the Nation-State CGE ONLINE: Letters We welcome feedback on articles and story ideas. Email marcello@promotivemedia.ca About the Cover Looking At Issues Beyond Our Borders It’s in the Archives Missed an issue? Misplaced an article? Visit www.canadiangovernmentexecutive.ca for a full archive of past CGE issues, as well as online extras from our many contributors. S E R I E S S E R I E S