BY MICHAEL MINER LIKE MANY PUBLIC ORGANIZATIONS, THE CANADIAN BORDER SECURITY AGENCY (CBSA) HAS BEEN WORKING ON HOW TO PROMOTE MEASUREMENT OF RESULTS AS PART OF ITS EVOLVING CULTURE OF EVIDENCE-BASED DECISION-MAKING. 12 / Canadian Government Executive // January/February 2022 PERFORMANCE This article describes the approach taken at CBSA as part of an overall Performance Information Profiles (PIPs) review of its 17 programs which began in November, 2020 and ended in June, 2021. Many lessons learned and recommendations that emerged from this process can inform, not only senior management, but also those who are working to improve their program’s results and overall decision-making going forward. This report may also have implications for processes used and overall Agency renewal and transformation. As we know, improving performance and delivering on results, not to mention lessons learned to improve program design and decision-making, are central to the core mandates of all government departments under the Policy on Results (July, 2016). This reflects the current emphasis on results promoted by CBSA Senior Management in its quest to comply with the Policy. PIPs describe their programs using 10 elements: logic models, program narratives, key performance indicators, and performance measurement frameworks (PMFs). Stakeholders include: the Minister, President and Executive Committee of CBSA, Performance Measurement and Evaluation Committee (PMEC), Head of Performance Measurement, Head of Evaluation, Chief Financial Officer, Chief Information Officer, Directors Working Group on Performance Measurement (DWGPM), Director Generals and other Program officials in each of the 17 Programs implementing and improving program PIPs and working towards their maturity. CBSA created a Maturity Model (see Annex 1 - Annual State of Performance Measurement Report) in December 1, 2020). The Model has 6 dimensions: Governance, Capacity, Data Integrity, Communication and Culture. These are pictured at 5 levels of ANNUAL STATE OF PERFORMANCE
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