HYBRID INNOVATION & BUILDING INCLUSION If 2022 brings about an evolution of Covid-19 from pandemic to endemic, governments will face a critical choice: to facilitate a safe return to physical office settings as soon as feasible, or to embrace hybrid strategies as the centrepiece of innovative workspace redesign. The latter necessitates an appropriate framing of hybrid’s value proposition. As George Penn of Gartner Consulting observes: ‘Success in a hybrid environment requires employers to move beyond viewing remote or hybrid environments as temporary or short-term strategy and to treat it as an opportunity.’ In line with this opportunistic orientation, my prior column offered differentiation and engagement as two key design principles for pursuing hybrid strategies. Here, inclusion is presented as the third such principle. Long before COVID-19, governments have strived to deepen and widen diversity and inclusion within the public service. An important question now becomes whether and how hybrid models can strengthen these efforts which have thus far yielded mixed results. BY JEFFREY ROY GOVERNING DIGITALLY 24 / Canadian Government Executive // January/February 2022
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