20 / Canadian Government Executive // SPRING 2024 Sponsored Content PERSPECTIVE the Chief Facilities Officer must position themselves as a trusted partner who delivers solutions and openly communicates where assistance is needed. Facility leadership is far from facile, but it can be facilitative by connecting facility issues to the rest of the system. Framing facility conversations in strategic terms and connecting operational objectives to the organization’s overall goals reinforces the value-added contributions of the department. Communication is Vital Effective communication is the linchpin of trust-building. Facility-related information can often be technical and complex, making it challenging to convey clear and actionable data. While some public sector organizations continue to rely on traditional briefing notes to FACILITY LEADERSHIP IN THE EXECUTIVE SUITE Senior facility leaders are increasingly present in the executive suite, reflecting the functional, financial and brand value of the organization’s building portfolio. Some organizations are even designating Chief Facilities Officers or Chief Real Estate Officers. However, it is crucial to ensure that these leaders are not only invited when there are issues or crises but are also welcomed as integral members of the team on a regular basis. This article summarizes dozens of conversations I’ve had with senior facility leaders, as well as non-facility experts, regarding the attitudes and approaches that contribute to strong facility leadership in the executive suite. Trust is Critical Just like any leadership function, trust is paramount for effectiveness. Facility-related matters can be daunting for some executives due to safety risks, financial implications, and the technical and legal expertise involved. To establish trust, BY JONATHAN BURBEE, Director of Business Development, Gordian
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