PERSPECTIVE Sponsored Content 18 / Canadian Government Executive // WINTER 2025 Across Canada, forward-thinking governments at all levels are using AI every day to tackle everything from administrative tasks to service delivery. Here are a few examples. City of Kelowna The City of Kelowna has embraced AI technology to enhance resident services and streamline municipal processes. Using Gen AI technology, Kelowna has significantly improved the process of applying for building permits by implementing an AI Copilot that automatically fills out official forms based on resident’s input, speeding up the process and reducing administrative work for government staff. Additionally, the city rolled out voice and chat Copilot assistants to address common inquiries, significantly increasing accessibility to information and freeing up government staff for more impactful tasks. Another area where AI is improving the experience of Kelowna residents is with the city’s annual recreation guide. Previously published as a static PDF, this guide now benefits from an AI Copilot integration, making it more engaging and personalized. Instead of scrolling through a static document, users receive dynamic, tailored recommendations for activities, programs, and events based on their interests, from sports leagues and fitness classes to cultural events and parks. Using Gen AI technology, Kelowna has significantly improved the process of applying for building permits by implementing an AI Copilot that automatically fills out official forms based on resident’s input, speeding up the process and reducing administrative work for government staff. Success Stories of AI in the Public Sector
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