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January 2016 //
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JANUARY 2016 – VOLUME 22 – NUMBER 1
www.canadiangovernmentexecutive.caWEB
INNOVATIONS
6 IMMIGRATION VISA OFFICERS ON THE FRONT LINE BY VIC SATZEWICH 9 LEAN DYNAMITE FOR BACKLOGS BY CRAIG SZELESTOWSKI 14 RETHINKING “DESIGN” IN THE PUBLIC SECTOR BY PETER JONES 21 CITIES, MUSEUMS AND SOFT POWER BY GAIL DEXTER LORD AND NGAIRE BLANKENBERG 23 CYBERATTACK RESPONSE AND RECOVERY: An Internal Auditor’s Perspective BY BOB SHAHI 24 ARE PROGRAM BENEFICIARIES BEING FORGOTTEN IN PROGRAM REVIEW? BY ÉTIENNE THÉRIAULT AND ISABELLE BOURGEOISOBSERVATIONS
20 MIDDLE MANAGEMENT Where are they now? … Continuity BY JOHN WILKINS 26 BOOKSHELF Simple Sabotage by Robert Galford, Bob Frisch and Cary Greene BY HARVEY SCHACHTER 28 DIGITAL GOVERNANCE 2016, A Democratic Crossroads BY JEFFREY ROY 30 THE LAST WORD Transition – Post election BY DAVID ZUSSMANTHE INTERVIEW
12 FRANÇOIS GUIMONT Editor Patrice Dutil meets the DM of Public Safety, Government of CanadaTHE DASHBOARD
16 WINTER TEMPERATURES AND SNOWFALL IN CANADA 9 12 20 14 6