Canadian Government Executive - Volume 22 - Issue 2

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February 2016 // Canadian Government Executive / 3
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February 2016 – VOLUME 22 – NUMBER 2
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INNOVATIONS
6 Managing Error:
How to Eliminate Defects
By Craig Szelestowski
10 The Policy Role of NGOs
By Bryan Evans and Adam Wellstead
14 CRA’s Accelerated Business
Solutions Lab
by Rod Windover
18 Crowdsourcing in
the Public Sector
By Patrice Dutil
22 Technology and Planning
by Mike Haley
24 Performance Auditing
in Local Governments
by Ron Foster
OBSERVATIONS
20 MIDDLE MANAGEMENT
The Only Constant: Change
By John Wilkins
26 BOOKSHELF
The 27 Challenges Managers Face
by Bruce Tulgan
by Harvey Schachter
28 DIGITAL GOVERNANCE
Open Government and Political
Leadership
by Jeffrey Roy
30 THE LAST WORD
Transition: Agenda and Results
by David Zussman
THE INTERVIEW
12 Bill Matthews
Editor Patrice Dutil meets the
Comptroller General of Canada
THE DASHBOARD
16 The Financial Impact
of Hockey Rinks
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12
18 14
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