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The Magazine for Public Sector Decision Makers
vol.
22
issue
3 march
2016
The Lessons and
Prospects of
Deliverology
by Evert Lindquist
Deliverology
Defined
by Harvey Schachter
The Cabinet
Committee
on Agenda and
Results
by David Zussman
An Interviewwith
Nancy MacLellan:
“On Service
Delivery”
by Patrice Dutil
the Service Lab
by Peter Jones