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March 2016 //
Canadian Government Executive /
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March 2016 – VOLUME 22 – NUMBER 3
www.canadiangovernmentexecutive.caweb
INNOVATIONS 6 Deliverology: Lessons and Prospects By Evert Lindquist 10 The Service Lab at ISED By Peter Jones 14 Dr. Barber has Landed By Harvey Schachter22
Intelligent Risk-taking at
NRCan
By Ziad Shadid
24 Improving the Utilization of Evaluation Reports by Focusing on Clients’ Needs By Marie-Josée Courchesne and Linda Vertefeuille 26 CRA’s Nudging Experiments By Jeff Mackey and Patrice Dutil OBSERVATIONS 20 MIDDLE MANAGEMENT Mapping new frontiers … Complexity By John Wilkins 28 DIGITAL GOVERNANCE Rethinking Conversation by Jeffrey Roy 30 THE LAST WORD The Cabinet Committee on Agenda and Results by David Zussman THE INTERVIEW 12 Nancy MacLellan Editor Patrice Dutil meets the President of the Institute for Citizen-Centred Service THE DASHBOARD 16 Trans Pacific Partnership 6 12 2622
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