3 / 32
October 2016 //
Canadian Government Executive /
3
Missed an issue? Misplaced an article? Visit
www.canadiangovernmentexecutive.cafor a full archive of past CGE issues,
as well as online extras from our many contributors.
October 2016 – VOLUME 22 – NUMBER 8
www.canadiangovernmentexecutive.caweb
INNOVATIONS 6 Transforming Frontline service at the Insurance Corporation of British Columbia By Haneef Chagani 8 The Auditor as Agent of Organizational Learning By Luc Juillet 10 “Hacking” to Improve Programs By Kelly McShane 12 Professionalizing Evaluation at PHAC and HC By Harry Cummings, Shelley Borys, Gail Vallance Barrington18
The Results of
Taking Care
of Business 5
By Michal Dziong
23 Improving Workforce Management: The Case of the Regional Municipality of Niagara By Spiros Paleologos OBSERVATIONS 21 Digital Governance The Phoenix Debacle by Jeff Roy 23 MIDDLE MANAGEMENT The Burden of Proof: Accountability By John Wilkins 24 Bookshelf Peak By Anders Ericsson and Robert Pool by Harvey Schacter 30 THE LAST WORD New Cabinet Subcommittees in Ottawa by David Zussman THE INTERVIEW 14 CGE Editor Patrice Dutil speaks to Dan Couture ADM for Human Resources, Canada Revenue Agency THE DASHBOARD 16 Alcohol and Health in Canada 8 12 26 14 6