Leading the Unleadable
By Alan Willett
Your team probably includes some difficult people. You may not have chosen them – they could have been inherited – but they are your responsibility, even if at times you don’t know what to do.
Should you shunt them off onto a project? Chastise them in public? Ignore the situation and hope the team handles it? Minimize their responsibilities? Put them on a performance improvement plan? Or try to move them into another group so they become somebody else’s headache?