It’s time to demystify the use of AI in government or risk losing it altogether

We risk missing out on the potential “Artificial Intelligence” has to improve public services if people don’t trust what governments are up to. When it comes to AI, we hear and fear either the hype or the horror. The excitement surrounding AI is officially out of control. Publications are full of wild-eyed headlines about how...

Alert? What alert?

Tornado warnings broadcast a few weeks ago in Eastern Ontario and parts of Quebec are being praised for saving lives. But, as is too often the case in the high-tech world, people who didn’t receive the warning are being told they have themselves to blame. Emergency alerts in Canada have traditionally suffered from inadequate last-mile...

Innovating social services in Canada by giving clients greater choice, control, and flexibility

Everyone wants to change, become more efficient, and drive better value – all code for greater cost savings. But one important global trend in social services delivery that is only just starting to be investigated in Canada is that of providing greater choice and control to the client. True transformation in the sector For all...

Microsoft is transforming the way of delivering government services with AI

Artificial Intelligence is creating a great stir across many industries today. AI itself has been around for decades, but in the last few years, we have seen a significant advancement of this technology. Many are concerned that it will take jobs away or ultimately harm the human race, while others are more supportive. In the...

The Phoenix pay system debacle

In the spring of 2018, the Auditor General of Canada, Michael Ferguson, released a hard-hitting report on the Phoenix pay system. The overarching question was whether Public Services and Procurement Canada “effectively and efficiently managed and oversaw” the implementation of the new pay system. The report confirms that tens of thousands of public servants have...

Can innovations in procurement lead to new ways of working?

By June 2017, the Public Engagement Team at the Privy Council Office (PCO) had received many questions from departments about digital engagement tools. The team began searching for these tools, only to find that while there were some great open source public engagement tools out there, none were immediately ready for Government of Canada (GC)...

Innovating social services in Canada by giving clients greater choice, control, and flexibility

Everyone wants to change, become more efficient, and drive better value – all code for greater cost savings. But one important global trend in social services delivery that is only just starting to be investigated in Canada is that of providing greater choice and control to the client. True transformation in the sector For all...

Smart Technology for Social Equity

In July 2017, a local company unveiled a “virtual statue” on the Halifax Waterfront of philanthropist Ruth Goldbloom, who was a driving force behind the creation of Pier 21 Canadian Immigration Museum. This initiative speaks to a dynamic spirit in Halifax, one that embraces creative change and growth. New residential developments downtown, along with lively...

Interview with Annette Antoniak, CAO, Regional Municipality of Wood Buffalo, Alberta

In 2016, the community of Fort McMurray, Alberta, located in the Regional Municipality of Wood Buffalo (RMWB), was ravaged by a wildfire conjuring up images indelibly etched in the minds of all Canadians. The fire, which began in May of 2016 and raged on throughout much of the summer, burned up to 5,900 square kilometers and wasn’t finally extinguished until...

Leadership in Satellite Communications

In this episode of CGE Radio, J. Richard Jones speaks with Brent Perrott, President of Hunter Communications. They discuss the recent contract awarded to Hunter Communications by CBC radio to provide Satellite Space Segment Services and their recipe for success, how technology is tackling the challenges of satellite communications and the future of satellite communications....