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Saskatchewan improves customer-centered reservation service
4 min read
Saskatchewan's Ministry of Tourism, Parks, Culture and Sport is poised to launch a new, online real-time reservation service for its...
Quality renaissance
3 min read
CGE Vol.13 No.9 November 2007 There is a resurgence of quality in the public service. It has many labels: excellence,...
Driving client-centric service transformation across the OPS
4 min read
A short 18 months ago, the Ontario Public Service made its Service Directive mandatory for all ministries.