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Driving client-centric service transformation across the OPS
4 min read
A short 18 months ago, the Ontario Public Service made its Service Directive mandatory for all ministries.
Building Relationships, Transforming Service
6 min read
CGE Vol.13 No.8 October 2007 Ron McKerlie is Ontario's Corporate Chief Information and Information Technology Officer.
Professionalizing service management
4 min read
For leaders, the biggest challenge to improving public sector service delivery is not just identifying citizens' voices and needs. Rather,...