Your stress, imagined or real and how it affects you

In this episode, J. Richard Jones speaks with registered holistic nutritionist...

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e-ID saves Estonia 2 per cent of GDP a year

In 2017, identity theft cost Americans $16.8 billion, and, in just...

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EyeCues: Science Innovation Labs

Design labs make public services client-centred and system savvy, not merely...

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A look back to the start of 2018 to see some...

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Accountability
Bookshelf with Harvey Schachter
 
Bookshelf: Leadership in Turbulent Times
On November 8, 2018
Over the past five decades, Harvard historian Doris Kearns Goodwin has...
 
Bookshelf: When
On August 22, 2018
A few years back, consultants with ghSMART told us the biggest...
 
Bookshelf: The Four Tendencies
On July 10, 2018
At work, we are often trying to satisfy a bundle of...
 
Bookshelf: Creating Great Choices
On May 15, 2018
We learned in grade school that one plus one equals two,...
 
Bookshelf: Barking up the Wrong Tree
On January 29, 2018
Did your high school valedictorian go on to achieve greatness? High...
 
Bookshelf: The Captain Class
On November 14, 2017
Yogi Berra, Maurice (The Rocket) Richard, Bill Russell, Michael Jordan, and...
 
Just Say What You Want
On July 26, 2017
Radical candour sounds rather outré as a prescription for government executives....
 
Creative Change By Jennifer Mueller
On June 9, 2017
Innovation is prized and praised these days at work, even in...
 
Managing the Jerks
On May 5, 2017
Leading the Unleadable By Alan Willett Your team probably includes some...
 
Candid Camera
On March 27, 2017
If you want to learn from mistakes in how to handle...
 
The Ethics of Influence
On February 16, 2017
As understanding of social behaviour increases through intensified research, many government...
 
Leading Great Meetings By Richard Lent
On January 16, 2017
We curse meetings, but they are essential to today’s collaborative leadership...
 
The Silo Effect
On December 19, 2016
Government is replete with silos. Like the weather, everyone complains about...
 
Don’t say it, draw it
On December 12, 2016
Words, words, words. Blah, blah, blah. Our days – our work...
 
Writing Without Bullshit By Josh Bernoff
On December 2, 2016
Government executives are writers. Maybe not like Margaret Atwood or Joseph...
 
Peak By Anders Ericsson and Robert Pool
On November 16, 2016
Gladwell made Anders Ericsson famous—or, at least, his research work. A...
 
The Bookshelf: Triggers
On October 19, 2016
Every evening, Marshall Goldsmith pays an associate to call and ask...
 
Changing behaviour: directing riders, motivating elephants and shaping paths
On September 27, 2016
Let’s resume last month’s discussion on effective change initiatives with some...
 
Book Review: Negotiating So Everyone Wins
On September 8, 2016
David Dingwall is familiar to many government executives for his role...
 
Bookshelf: The 27 Challenges Managers Face
On August 17, 2016
Are you an undermanager? We’ve all been warned not to overmanage...
 
Illuminate
On August 5, 2016
A leader’s job is to illuminate the path ahead. It’s vital...
 
The Productivity Project & Deep Work
On July 28, 2016
Ottawa’s Chris Bailey turned down a number of attractive job offers...
 
The Bookshelf: Simple Sabotage
On July 26, 2016
At the height of World War Two, a clever scheme was...
 
The Leader’s Bookshelf – Leadership BS By Jeffrey Pfeffer
On April 25, 2016
Leadership BS By Jeffrey Pfeffer Harper Business, 259 pages, $36.99 If...
 
Work Rules by Laszlo Bock
On March 8, 2016
If you want to improve your management procedures, search Google. No,...
 
The art of mentorship
On June 30, 2015
Mentoring can be one of the most critical – as well...
 
The right balance: The case for strong plural, public and private sectors
On May 26, 2015
In recent years, it has been customary for government – and...
 
Standing out
On April 29, 2015
Many studies have shown that women are socialized to fit in,...
 
The consequences of loss of focus
On April 1, 2015
In 1994 psychiatrist Edward Hallowell coined the term “attention deficit trait”...
 
What we have here is failure to motivate
On March 2, 2015
Leaders motivate. They nudge and cajole staff into inspired work, wielding...
 
The creativity of pairs
On February 2, 2015
When you think of creativity and innovation in government, John Lennon...
 
How to change the world (or sell government) in three acts
On January 5, 2015
You can’t appear for your important presentations in a black turtleneck...
 
Talking at cross purposes
On December 1, 2014
We know feedback is good for us. We know it can...
 
Twelve trends changing our world
On October 30, 2014
Leaders need to know how to inspire and manage, and have...
 
A cool approach to time management
On September 30, 2014
As I rush-rush-rush through the day, I occasionally remember the notion...
 
Keep it concise
On June 30, 2014
Before a presentation, uncertainty and fear can lead us to try...
 
Decision-making for executives
On June 3, 2014
Much has been written about decision-making in recent years, as we...
 
Off and Running
On April 21, 2014
Elections can bring a change of government. They certainly bring a...
 
Recalibrating fixed beliefs
On March 28, 2014
Evolutionary biologist Stephen Jay Gould warned that “the most erroneous stories...
 
Communication starts when your message is understood
On February 28, 2014
Governments monitor monetary inflation, and have kept it in check in...
 
Lead like a SEAL
On January 30, 2014
The dramatic clandestine rescues by Navy SEALs and their daring raid...
 
An executive regimen that works
On January 6, 2014
If you can be a better leader through healthy living, the...
 
How to cultivate a sponsor
On December 2, 2013
Finding mentors has been one of the holy grails of career...
 
Observing the obvious: the Holmes method
On November 1, 2013
Today, when emotional intelligence is treasured, Sherlock Holmes would seem like...
 
How to say No (nicely)
On September 13, 2013
No. The word jars us. Just two letters, but it makes...
 
The villains of decision-making
On June 28, 2013
Our days are a series of decisions, some minor, some medium,...
 
Antidote to garbled presentations
On June 3, 2013
Presentations make the world go round, particularly in government. Unfortunately, too...
 
The value of the checklist
On May 7, 2013
however...
 
Sorry, you’re in sales
On March 18, 2013
Your first instinct might be to deny it, but you are...
 
Achieving shared responsibility
On February 26, 2013
Getting subordinates to take responsibility in the appropriate situation can be...
 
Build on your strengths
On January 31, 2013
To improve your job performance and prepare for promotions, should you...
 
Why People Fail
On January 10, 2013
We seek success in our daily endeavours. But it’s often through...
 
Learning from failure
On January 2, 2013
We seek success in our daily endeavours. But it’s often through...
 
The Primes
On December 21, 2012
As the World Bank in the 1990s was preparing for a...
Bookshelf: Leadership in Turbulent Times
On November 8, 2018
Over the past five decades, Harvard historian Doris Kearns Goodwin has...
Digital Governance with Jeffrey Roy
 
Phoenix, the Senate and Digital Renewal
On November 12, 2018
The recent 2018 Senate Report examining the Government of Canada’s Phoenix...
 
Doug Ford’s Digital Dilemma
On September 17, 2018
A decade ago as a Presidential candidate, then-Senator Obama was asked...
 
Digital Privacy and Public Trust
On July 11, 2018
As governments have sought to go digital, one of the most...
 
A.I. and Government
On May 18, 2018
Cultivating more intelligent government has long been a hallmark of public...
 
Skills Development and Digital Literacy
On April 4, 2018
As the world grows more digital – and increasingly mobile –...
 
From Silos to Synergies: Collaboration and Cabinet in a Networked Era
On November 9, 2017
The Trudeau Government’s decision, in August 2017, to split the Indigenous...
 
The Liberals and Democratic Reform: From Offense to Defence
On June 6, 2017
As the Liberal’s assumed office, three big democratic reform ideas were...
 
Web 3.0 – from Content to Control
On April 13, 2017
The promise of web 2.0 was the emergence of a user-driven...
 
Canada 150: Disjointed Federalism and Digital Dysfunction
On March 3, 2017
In recent months, Canadians have borne witness to a new cycle...
 
Netflix Quandaries: Culture, Content and Social Capital
On February 6, 2017
The last few months have showed a complex and potentially ominous...
 
President Trump – The New Face of Digital Governance
On January 23, 2017
The arrival of President Trump in the White House marks a...
 
The Phoenix Debacle & The Politics of Digital Decline
On November 8, 2016
In 2001, the OECD published The Hidden Threat to E-Government. The...
 
Why E-Voting Matters
On September 23, 2016
As team Trudeau would tell it, this past summer saw spirited...
 
Salvaging Shared Services Canada
On July 11, 2016
The fact that Shared Services Canada (SSC) has struggled mightily under...
 
The Troubled Governance of Sports Online
On April 15, 2016
In January, the BBC and BuzzFeed jointly released an exposé on...
 
Rethinking Conversation
On April 5, 2016
Professors are obliged to set regular weekly office hours, something most...
 
Open Government and Political Leadership
On February 19, 2016
That the new Liberal Government has embraced ‘open government’ is hardly...
 
Governing Digitally: F.A.S.T. Tracking Federalism
On January 21, 2016
In 2011, the World Economic Forum presented its vision of a...
 
Governing Digitally: Amazon’s Summer Blockbuster
On September 9, 2015
In late July, Amazon startled investors with the tiniest of profit....
 
Digital inclusion: A national imperative
On June 9, 2014
With a seemingly ubiquitous Internet and mobile devices at every turn,...
 
The Council of Europe: Humanizing the Internet
On January 20, 2014
At the end of November, the Council of Europe hosted the...
 
From open data to open democracy
On October 21, 2013
For the casual observer, openness and transparency are terms that can...
 
The Joint Councils: Evolution of service delivery and information management
On May 7, 2013
At stake is the evolving apparatus enjoining Canadians with the information...
 
Gun control: The VP, Twitter and the 3D printer
On March 8, 2013
Faced with the Newtown tragedy, President Obama has sought to make...
 
Uncertain politics of the virtual wallet
On February 11, 2013
The now, seemingly distant 2012 holiday season proved to be fertile...
 
Obama 2.0 and the partisan divide
On January 18, 2013
In 2008, President Obama refashioned American politics for a more digital...
 
Social media and Gov 1.5
On December 20, 2012
As governments seek transformational change to shift from austerity to agility,...
 
Apple versus Android: The wider stakes at play
On November 19, 2012
In recent months, Apple and Samsung have been clobbering one another...
 
Why election television trumps social media
On October 30, 2012
During the month of October tens of millions of viewers will...
 
Democratic schisms: The clash of old and new voices
On September 24, 2012
For Egyptians and Mexicans, this past summer showcased the imperfections of...
 
From austerity to agility
On June 24, 2012
With the federal public service in a state of budgetary retrenchment,...
 
The (lost?) art of reading fiction
On May 28, 2012
Do we read books anymore? Travel on airplanes or trains these...
 
Continental security and Canadian secrecy
On May 27, 2012
In February, President Obama and Prime Minister Harper announced the formation...
 
Public Service 2.0: A new participative ethos
On May 7, 2012
Is there reason to hope? Once again, the federal government has...
 
Le dilemme d’Obama: fermeté ou écoute?
On May 7, 2012
Au moment où s’amorce la présidence d’Obama, les spéculations vont bon...
 
Obama’s dilemma: Decisive or deliberative?
On May 7, 2012
As the Obama Presidency begins, there is much speculation as to...
 
Multi-tasking toward mediocrity?
On May 7, 2012
A strange paradox has emerged in the quest for Gov 2.0....
 
The power and peril of proximity
On May 7, 2012
One of the peculiarities of the 21st century is the correlation...
 
New mechanisms for the e-health quagmire
On May 7, 2012
When President Barack Obama campaigns during the coming months for re-election,...
 
The cloudy state of mobile security
On May 7, 2012
As the iCloud takes hold – along with numerous other private,...
 
Life in the fast lane of public life
On May 7, 2012
A new year is a good time to reflect on the...
 
The limits of simplicity
On May 7, 2012
If only it were so. While Shared Services Canada promises simplicity...
 
Majority report: Mixed prospects for digital reform
On May 7, 2012
The securing of a much-coveted majority by Stephen Harper’s Conservatives surely...
 
Why tomorrow’s cities need tele-working today
On May 7, 2012
The federal election campaign has not been particularly kind to cities...
 
The rise of municipal government 2.0
On May 7, 2012
Despite the occasional ministerial tweet and public banter about the federal...
 
The future of service delivery: Paper, place and politics
On May 7, 2012
More than a decade ago, some enterprising folks at Industry Canada...
 
Oversight and openness: Fixing the RCMP
On May 7, 2012
The Royal Canadian Mounted Police are one of Canada’s most critical...
 
Retail politics and downsized democracy
On May 7, 2012
Toronto’s new mayor, Rob Ford, has pledged to cut city council...
 
BlackBerries and bureaucracy
On May 7, 2012
As BlackBerry-maker Research In Motion negotiates with many governments around the...
 
Gender’s digital divide
On May 7, 2012
To start with a timeless question: what do woman want? Presumably,...
 
The rising tide of transparency
On May 7, 2012
One important consequence of climate change is rising ocean levels. The...
 
Democracy, diversity and unity online
On May 7, 2012
Shortly after the Quebec referendum of October 1995 that brought the...
 
Making politics matter
On May 7, 2012
As this column goes to print (literally or online as the...
 
Stimulus spending and online oversight: How the U.S. trumps Canada
On May 7, 2012
Full disclosure – the Conservative government has serious problems with the...
 
Case of the disappearing data
On May 7, 2012
Students of public administration struggle with an important contradiction of Westminster...
 
Conflit de communications
On May 7, 2012
L’opération de promotion à laquelle l’Alberta s’est récemment livrée souligne les...
 
Communications clash
On May 7, 2012
Alberta’s recent branding exercise underscores the tensions and risks inherent in...
 
Gouvernement 2.0 – la façon de la Grande-Bretagne
On May 7, 2012
La plupart des organismes se voient affecter des « directeurs des...
 
Toward a democratic recovery plan
On May 7, 2012
With Parliament once again open and a new federal budget in...
 
Both sides now: looking at clouds and the gathering storm
On May 7, 2012
Two important global events are garnering much attention: the upcoming Winter...
 
E-health: A governance failure
On May 7, 2012
The recent scandals plaguing Ontario’s e-health agency carry important lessons for...
 
Gov 2.0 the U.K. way
On May 7, 2012
The Obama administration is appointing “Directors of New Media” for most...
 
Fonction publique 2.0 : les nouvelles valeurs participatives
On May 7, 2012
Y a-t-il de l’espoir? Une fois de plus, le gouvernement fédéral...
 
L’administrateur de l’avenir : ouvert sur le monde et visible
On May 7, 2012
Dans le numéro de janvier, Ruth Hubbard et David Zussman nous...
 
Tomorrow’s Deputy: Outward looking and visible
On May 7, 2012
In the January issue, Ruth Hubbard and David Zussman discussed the...
 
Uncharted waters of the service state
On May 7, 2012
The past decade has given rise to tremendous experimentation in public...
 
“Entergagement”: The future of digital media and government
On April 16, 2012
If 2012 marks the surpassing of compact disks by digital music,...
 
Some title
Some title Some author
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Some title
Some title Some author
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Phoenix, the Senate and Digital Renewal
On November 12, 2018
The recent 2018 Senate Report examining the Government of Canada’s Phoenix...
The Interview
 
Public service in Canada’s North: An interview with Dr. Janet King
On October 10, 2018
George Ross, editor in chief of Canadian Government Executive spoke with...
 
President of the Public Service Commission willing to do what it takes
On July 30, 2018
Recently, CGE Editor-in-Chief George Ross sat down with Patrick Borbey, President...
 
Interview with Annette Antoniak, CAO, Regional Municipality of Wood Buffalo, Alberta
On June 12, 2018
In 2016, the community of Fort McMurray, Alberta, located in the...
 
An interview with Marcia Nelson, Deputy Minister, Alberta Executive Council
On May 3, 2018
At the 2017 IPAC conference in Charlottetown, George Ross, Editor-in-Chief of...
 
An interview with Hillary Hartley, Deputy Minister, Ontario Digital Government
On February 16, 2018
Recently, George Ross, Editor-in-Chief of Candian Government Executive sat down with...
 
Making the Leap from Province to City: An Interview with Peter Wallace, City Manager, City of Toronto
On June 15, 2017
Peter Wallace has been working in the public service for over...
 
FEAR OF REPRISAL AND THE PSYCHOLOGY OF WHISTLEBLOWING
On May 8, 2017
An Interview with Joe Friday and Craig Dowden The Office of...
 
New Horizons on Policy Research: An Interview with Jean-Pierre Voyer
On March 23, 2017
There is a new buzz in policy circles. Advances in data...
 
Q&A Interview with Chrystia Chudczak
On February 28, 2017
In 2015, the Department of Innovation, Science and Economic Development (ISED)...
 
Toronto’s Celebrations of Canada’s 150th
On January 26, 2017
An Interview with Larry Ostola, Toronto’s Director of Museums and Heritage...
 
The Interview with Allan O’Dette, President of the Ontario Chamber of Commerce, on Government Services to Business
On November 28, 2016
Is government doing a good job in providing services to Canadian...
 
Mario Dion, Chairperson of the Immigration and Refugee Board of Canada (IRB) on Being Ahead of the Curve
On September 22, 2016
Mario Dion has been noted for the fresh approach he has...
 
The Interview On Leadership, Healthcare, and Innovation with Maureen O’Neil, President of the Canadian Foundation for Healthcare Improvement
On June 16, 2016
Maureen O’Neil has been leading the CFHI since 2008, but she’s...
 
On Leadership: An interview with Michel G. Vermette, CEO of APEX
On May 27, 2016
The annual APEX Symposium, which is the largest gathering of federal...
 
The Interview – Nancy MacLellan on Government Service Delivery
On March 24, 2016
  The pressure is always on to make government services to...
 
In interview with: Benoit Gauthier and the ‘International Year of Evaluation’
On January 20, 2016
This year is the “International Year of Evaluation”, an area that...
 
Civility Matters! An interview with Craig Dowden
On September 15, 2015
Written by  Patrice Dutil Craig Dowden, President and Founder of Craig...
 
Intrapreneurship in Action: An interview with Nick Frate
On August 20, 2015
A key factor driving success has been showcasing the value of...
 
Lessons from the field: An interview with Andrew Treusch, Part 2
On September 19, 2014
This month’s blog features Andrew Treusch, Commissioner of Revenue and Chief...
 
A public servant’s guide to new governments
On April 21, 2014
CGE columnist David Zussman, Jarislowsky Chair in Public Sector Management in...
 
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Public service in Canada’s North: An interview with Dr. Janet King
On October 10, 2018
George Ross, editor in chief of Canadian Government Executive spoke with...
Transformation
 
To Digitally Transform, Focus on People
On November 16, 2018
Public sector organizations are embracing digital transformation, and we’re currently seeing...
 
Phoenix, the Senate and Digital Renewal
On November 12, 2018
The recent 2018 Senate Report examining the Government of Canada’s Phoenix...
 
Bookshelf: Leadership in Turbulent Times
On November 8, 2018
Over the past five decades, Harvard historian Doris Kearns Goodwin has...
 
The government’s transformation journey with GCWorkplace and how to have success in digital transformation
On November 5, 2018
In this episode, J. Richard Jones explores the journey to digital...
 
Innovation + Communication = Culture of Innovation
On September 4, 2018
The well-publicized scrap between Canada’s Auditor General and the Clerk of...
 
The Future of Digital Government Is Here, with Jeff Smith, KPMG
On July 23, 2018
Digital government transformation is a massive opportunity. Advanced technologies allow governments...
 
Digital Reinvention addresses citizens expectation
On May 24, 2018
Citizens are embracing technology as it rapidly changes. The experience that...
 
A.I. and Government
On May 18, 2018
Cultivating more intelligent government has long been a hallmark of public...
 
Smart Cities – March/April issue
On April 25, 2018
We are excited to share with you the latest issue of...
 
Stepping up to the smart cities challenge
On April 17, 2018
Welcome to the era of Smart Cities where connectivity will drive...
 
Smart City strategies
On March 28, 2018
Federal efforts to increase the use of data to inform and...
 
Autonomous cars need good road data
On March 22, 2018
Almost every day, I read about a new driverless car or...
 
Dial 1-800-digital: Modernizing a legacy service for today’s business
On March 20, 2018
Making a successful digital transformation is tough. It can be costly,...
 
Better service to Canadians, the mindset of government
On March 14, 2018
Transforming the way services are provided by governments to match the...
 
Considerations for Creating Smart Traffic Intersections
On March 9, 2018
According to a recent McKinsey study there is a potential for...
 
Once ranked worst in the OECD for preschool, Canada has a radical plan
On March 6, 2018
For policymakers around the world, Canada frequently leads the way on...
 
Delivering digital public services that make an impact
On March 5, 2018
The use of digital services in the day-to-day lives of most...
 
Government built for continuity
On February 20, 2018
This year is proving to be an interesting one for all...
 
‘Government was created for another era’: why it must change
On February 14, 2018
As Executive Director of the UK’s Government Digital Service, Mike Bracken...
 
TechGov 2018 in pics and tweets
On February 6, 2018
For over two days at the end of January this year,...
 
Scott Brison, President of the Treasury Board to give Keynote at TechGov
On January 16, 2018
Canadian Government Executive (CGE) media team is excited to announce a...
 
The roadmap to digital government transformation
On January 8, 2018
For many years now, the buzz in government has been around...
 
Digital Transformation is an International Affair
On January 2, 2018
In this episode, CGE radio show host J. Richard Jones speaks...
 
Putting Public Servants in the Driver’s Seat
On December 12, 2017
“Culture eats strategy for breakfast.” This quote from management specialist Peter...
 
On the cusp of a dramatic, generational change
On December 11, 2017
On a recent visit to Ottawa, I had the opportunity to...
 
From Procurement to the Commissioning of Public Services
On November 6, 2017
Today, the challenges facing governments are increasingly shifting away from traditional,...
 
TechGov Forum: How can your agency unlock value from its digital assets?
On October 12, 2017
Does your organization have a very narrow view of what digital...
 
TechGov Forum welcomes Microsoft as a Platinum Sponsor
On September 7, 2017
Canadian Government Executive Media (CGE) is pleased to welcome Microsoft as its Platinum Sponsor for...
 
The balance between customer experience and security when implementing e-signatures
On August 17, 2017
Canadian government agencies and departments are modernizing the way they do...
 
Nearly half of enterprise firms lag in digital transformation
On May 29, 2017
There’s no shortage of organizations claiming to have a digital transformation...
 
Military battles sexual misconduct in its ranks
On August 31, 2016
Canada’s top soldier said the Armed Forces continue to be locked...
 
Ontario flicks the switch on vehicle charging stations
On July 13, 2016
The local electric vehicle industry just got a boost from Ontario...
 
Canada’s lagging CFO
On June 29, 2016
CFOs around the world are changing – but an EY survey...
 
Deliverology & Implementation event in pictures
On June 10, 2016
On June 7, over 40 senior executives from within the public...
 
Trudeau’s ‘deliverology’ guy
On May 19, 2016
He is often referred to as the federal government’s first “chief...
 
What you need to know about Deliverology and Implementation
On May 12, 2016
Are you absolutely clear what the government wants to achieve? Are...
 
Toronto proposes rules for taxis, limos and Uber
On April 7, 2016
In dealing with the impact on the sharing economy on transportation,...
 
Uber faces insurance woes in Edmonton, launches preemptive PR move in TO
On March 30, 2016
As Toronto’s city staff prepares top release proposed regulations for taxis...
 
Health Canada gives Vancouver safe injection site four more years
On March 18, 2016
In the face of mounting public support for supervised injection sites,...
 
Federal government lags in providing online services
On March 15, 2016
Growing public expectations on the speed at which they can received...
 
Canadiangovernmentexecutive.ca goes live
On February 18, 2016
Canadian Government Executive Media (CGE) is excited to announce that the...
 
Are big data users leaving behind Hadoop?
On January 12, 2016
As the adoption rate of big data technologies among Canadian companies...
 
A Serious Error in Judgement: Former PBO throws Public Service Leadership under the Bus
On September 30, 2015
Written by Jason McNaught Former Parliamentary Budget Officer Kevin Page doesn’t...
 
Regina’s Public Policy Book Club
On September 30, 2015
Successful leaders never stop growing. They continually inform themselves about the...
 
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To Digitally Transform, Focus on People
On November 16, 2018
Public sector organizations are embracing digital transformation, and we’re currently seeing...
CGE Newsletter

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Senior Writers
David ZussmanDavid Zussman (19)

David Zussman is a senior fellow in the Graduate School of Public and International Affair...

Government appointments and the Trudeau Government
George RossGeorge Ross (9)

George Ross was the Deputy Minister of Energy and Mines Resources, Deputy Minister of Nort...

Leadership challenges for public servants
Jeffrey RoyJeffrey Roy (68)

Jeffrey Roy is Professor in the School of Public Administration at Dalhousie University...

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