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With businesses and government agencies increasingly operating in a highly information-based...

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In the last few years, we’ve seen various federal governments warning...

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Does your organization have a very narrow view of what digital...

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Blockchain. There’s probably no other technology trend in recent years that...

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Accountability
Bookshelf with Harvey Schachter
 
Just Say What You Want
On July 26, 2017
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Creative Change By Jennifer Mueller
On June 9, 2017
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Managing the Jerks
On May 5, 2017
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Candid Camera
On March 27, 2017
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The Ethics of Influence
On February 16, 2017
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Leading Great Meetings By Richard Lent
On January 16, 2017
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The Silo Effect
On December 19, 2016
Government is replete with silos. Like the weather, everyone complains about...
 
Don’t say it, draw it
On December 12, 2016
Words, words, words. Blah, blah, blah. Our days – our work...
 
Writing Without Bullshit By Josh Bernoff
On December 2, 2016
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Peak By Anders Ericsson and Robert Pool
On November 16, 2016
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The Bookshelf: Triggers
On October 19, 2016
Every evening, Marshall Goldsmith pays an associate to call and ask...
 
Changing behaviour: directing riders, motivating elephants and shaping paths
On September 27, 2016
Let’s resume last month’s discussion on effective change initiatives with some...
 
Book Review: Negotiating So Everyone Wins
On September 8, 2016
David Dingwall is familiar to many government executives for his role...
 
Bookshelf: The 27 Challenges Managers Face
On August 17, 2016
Are you an undermanager? We’ve all been warned not to overmanage...
 
Illuminate
On August 5, 2016
A leader’s job is to illuminate the path ahead. It’s vital...
 
The Productivity Project & Deep Work
On July 28, 2016
Ottawa’s Chris Bailey turned down a number of attractive job offers...
 
The Bookshelf: Simple Sabotage
On July 26, 2016
At the height of World War Two, a clever scheme was...
 
The Leader’s Bookshelf – Leadership BS By Jeffrey Pfeffer
On April 25, 2016
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Work Rules by Laszlo Bock
On March 8, 2016
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The art of mentorship
On June 30, 2015
Mentoring can be one of the most critical – as well...
 
The right balance: The case for strong plural, public and private sectors
On May 26, 2015
In recent years, it has been customary for government – and...
 
Standing out
On April 29, 2015
Many studies have shown that women are socialized to fit in,...
 
The consequences of loss of focus
On April 1, 2015
In 1994 psychiatrist Edward Hallowell coined the term “attention deficit trait”...
 
What we have here is failure to motivate
On March 2, 2015
Leaders motivate. They nudge and cajole staff into inspired work, wielding...
 
The creativity of pairs
On February 2, 2015
When you think of creativity and innovation in government, John Lennon...
 
How to change the world (or sell government) in three acts
On January 5, 2015
You can’t appear for your important presentations in a black turtleneck...
 
Talking at cross purposes
On December 1, 2014
We know feedback is good for us. We know it can...
 
Twelve trends changing our world
On October 30, 2014
Leaders need to know how to inspire and manage, and have...
 
A cool approach to time management
On September 30, 2014
As I rush-rush-rush through the day, I occasionally remember the notion...
 
Keep it concise
On June 30, 2014
Before a presentation, uncertainty and fear can lead us to try...
 
Decision-making for executives
On June 3, 2014
Much has been written about decision-making in recent years, as we...
 
Off and Running
On April 21, 2014
Elections can bring a change of government. They certainly bring a...
 
Recalibrating fixed beliefs
On March 28, 2014
Evolutionary biologist Stephen Jay Gould warned that “the most erroneous stories...
 
Communication starts when your message is understood
On February 28, 2014
Governments monitor monetary inflation, and have kept it in check in...
 
Lead like a SEAL
On January 30, 2014
The dramatic clandestine rescues by Navy SEALs and their daring raid...
 
An executive regimen that works
On January 6, 2014
If you can be a better leader through healthy living, the...
 
How to cultivate a sponsor
On December 2, 2013
Finding mentors has been one of the holy grails of career...
 
Observing the obvious: the Holmes method
On November 1, 2013
Today, when emotional intelligence is treasured, Sherlock Holmes would seem like...
 
How to say No (nicely)
On September 13, 2013
No. The word jars us. Just two letters, but it makes...
 
The villains of decision-making
On June 28, 2013
Our days are a series of decisions, some minor, some medium,...
 
Antidote to garbled presentations
On June 3, 2013
Presentations make the world go round, particularly in government. Unfortunately, too...
 
The value of the checklist
On May 7, 2013
however...
 
Sorry, you’re in sales
On March 18, 2013
Your first instinct might be to deny it, but you are...
 
Achieving shared responsibility
On February 26, 2013
Getting subordinates to take responsibility in the appropriate situation can be...
 
Build on your strengths
On January 31, 2013
To improve your job performance and prepare for promotions, should you...
 
Why People Fail
On January 10, 2013
We seek success in our daily endeavours. But it’s often through...
 
Learning from failure
On January 2, 2013
We seek success in our daily endeavours. But it’s often through...
 
The Primes
On December 21, 2012
As the World Bank in the 1990s was preparing for a...
Just Say What You Want
On July 26, 2017
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Digital Governance with Jeffrey Roy
 
The Liberals and Democratic Reform: From Offense to Defence
On June 6, 2017
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Web 3.0 – from Content to Control
On April 13, 2017
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Canada 150: Disjointed Federalism and Digital Dysfunction
On March 3, 2017
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Netflix Quandaries: Culture, Content and Social Capital
On February 6, 2017
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President Trump – The New Face of Digital Governance
On January 23, 2017
The arrival of President Trump in the White House marks a...
 
The Phoenix Debacle & The Politics of Digital Decline
On November 8, 2016
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Why E-Voting Matters
On September 23, 2016
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Salvaging Shared Services Canada
On July 11, 2016
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The Troubled Governance of Sports Online
On April 15, 2016
In January, the BBC and BuzzFeed jointly released an exposé on...
 
Rethinking Conversation
On April 5, 2016
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Open Government and Political Leadership
On February 19, 2016
That the new Liberal Government has embraced ‘open government’ is hardly...
 
Governing Digitally: F.A.S.T. Tracking Federalism
On January 21, 2016
In 2011, the World Economic Forum presented its vision of a...
 
Governing Digitally: Amazon’s Summer Blockbuster
On September 9, 2015
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Digital inclusion: A national imperative
On June 9, 2014
With a seemingly ubiquitous Internet and mobile devices at every turn,...
 
The Council of Europe: Humanizing the Internet
On January 20, 2014
At the end of November, the Council of Europe hosted the...
 
From open data to open democracy
On October 21, 2013
For the casual observer, openness and transparency are terms that can...
 
The Joint Councils: Evolution of service delivery and information management
On May 7, 2013
At stake is the evolving apparatus enjoining Canadians with the information...
 
Gun control: The VP, Twitter and the 3D printer
On March 8, 2013
Faced with the Newtown tragedy, President Obama has sought to make...
 
Uncertain politics of the virtual wallet
On February 11, 2013
The now, seemingly distant 2012 holiday season proved to be fertile...
 
Obama 2.0 and the partisan divide
On January 18, 2013
In 2008, President Obama refashioned American politics for a more digital...
 
Social media and Gov 1.5
On December 20, 2012
As governments seek transformational change to shift from austerity to agility,...
 
Apple versus Android: The wider stakes at play
On November 19, 2012
In recent months, Apple and Samsung have been clobbering one another...
 
Why election television trumps social media
On October 30, 2012
During the month of October tens of millions of viewers will...
 
Democratic schisms: The clash of old and new voices
On September 24, 2012
For Egyptians and Mexicans, this past summer showcased the imperfections of...
 
From austerity to agility
On June 24, 2012
With the federal public service in a state of budgetary retrenchment,...
 
The (lost?) art of reading fiction
On May 28, 2012
Do we read books anymore? Travel on airplanes or trains these...
 
Continental security and Canadian secrecy
On May 27, 2012
In February, President Obama and Prime Minister Harper announced the formation...
 
Public Service 2.0: A new participative ethos
On May 7, 2012
Is there reason to hope? Once again, the federal government has...
 
Le dilemme d’Obama: fermeté ou écoute?
On May 7, 2012
Au moment où s’amorce la présidence d’Obama, les spéculations vont bon...
 
Obama’s dilemma: Decisive or deliberative?
On May 7, 2012
As the Obama Presidency begins, there is much speculation as to...
 
Multi-tasking toward mediocrity?
On May 7, 2012
A strange paradox has emerged in the quest for Gov 2.0....
 
The power and peril of proximity
On May 7, 2012
One of the peculiarities of the 21st century is the correlation...
 
New mechanisms for the e-health quagmire
On May 7, 2012
When President Barack Obama campaigns during the coming months for re-election,...
 
The cloudy state of mobile security
On May 7, 2012
As the iCloud takes hold – along with numerous other private,...
 
Life in the fast lane of public life
On May 7, 2012
A new year is a good time to reflect on the...
 
The limits of simplicity
On May 7, 2012
If only it were so. While Shared Services Canada promises simplicity...
 
Majority report: Mixed prospects for digital reform
On May 7, 2012
The securing of a much-coveted majority by Stephen Harper’s Conservatives surely...
 
Why tomorrow’s cities need tele-working today
On May 7, 2012
The federal election campaign has not been particularly kind to cities...
 
The rise of municipal government 2.0
On May 7, 2012
Despite the occasional ministerial tweet and public banter about the federal...
 
The future of service delivery: Paper, place and politics
On May 7, 2012
More than a decade ago, some enterprising folks at Industry Canada...
 
Oversight and openness: Fixing the RCMP
On May 7, 2012
The Royal Canadian Mounted Police are one of Canada’s most critical...
 
Retail politics and downsized democracy
On May 7, 2012
Toronto’s new mayor, Rob Ford, has pledged to cut city council...
 
BlackBerries and bureaucracy
On May 7, 2012
As BlackBerry-maker Research In Motion negotiates with many governments around the...
 
Gender’s digital divide
On May 7, 2012
To start with a timeless question: what do woman want? Presumably,...
 
The rising tide of transparency
On May 7, 2012
One important consequence of climate change is rising ocean levels. The...
 
Democracy, diversity and unity online
On May 7, 2012
Shortly after the Quebec referendum of October 1995 that brought the...
 
Making politics matter
On May 7, 2012
As this column goes to print (literally or online as the...
 
Stimulus spending and online oversight: How the U.S. trumps Canada
On May 7, 2012
Full disclosure – the Conservative government has serious problems with the...
 
Case of the disappearing data
On May 7, 2012
Students of public administration struggle with an important contradiction of Westminster...
 
Conflit de communications
On May 7, 2012
L’opération de promotion à laquelle l’Alberta s’est récemment livrée souligne les...
 
Communications clash
On May 7, 2012
Alberta’s recent branding exercise underscores the tensions and risks inherent in...
 
Gouvernement 2.0 – la façon de la Grande-Bretagne
On May 7, 2012
La plupart des organismes se voient affecter des « directeurs des...
 
Toward a democratic recovery plan
On May 7, 2012
With Parliament once again open and a new federal budget in...
 
Both sides now: looking at clouds and the gathering storm
On May 7, 2012
Two important global events are garnering much attention: the upcoming Winter...
 
E-health: A governance failure
On May 7, 2012
The recent scandals plaguing Ontario’s e-health agency carry important lessons for...
 
Gov 2.0 the U.K. way
On May 7, 2012
The Obama administration is appointing “Directors of New Media” for most...
 
Fonction publique 2.0 : les nouvelles valeurs participatives
On May 7, 2012
Y a-t-il de l’espoir? Une fois de plus, le gouvernement fédéral...
 
L’administrateur de l’avenir : ouvert sur le monde et visible
On May 7, 2012
Dans le numéro de janvier, Ruth Hubbard et David Zussman nous...
 
Tomorrow’s Deputy: Outward looking and visible
On May 7, 2012
In the January issue, Ruth Hubbard and David Zussman discussed the...
 
Uncharted waters of the service state
On May 7, 2012
The past decade has given rise to tremendous experimentation in public...
 
“Entergagement”: The future of digital media and government
On April 16, 2012
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The Liberals and Democratic Reform: From Offense to Defence
On June 6, 2017
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The Last Word with David Zussman
 
Government appointments and the Trudeau Government
On June 26, 2017
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The Public Sector Integrity Commission (PSIC) in Perspective
On April 4, 2017
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Electoral Reform
On March 7, 2017
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Open and Transparent Government
On February 9, 2017
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Trudeau and Foreign Affairs/ Policy
On January 24, 2017
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Treasury Board and Policy Suites
On November 23, 2016
While government watchers tend to concentrate on the big policy issues,...
 
Reinvigorating Cabinet Committees
On November 4, 2016
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The Trudeau Government and Results
On September 20, 2016
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The Deputies in the Trudeau Regime
On June 14, 2016
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Political Advisers
On May 3, 2016
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The Appointment process
On April 18, 2016
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Delivery Units
On March 29, 2016
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Results
On February 24, 2016
Prime Minister Trudeau is off on one of the most intense...
 
Janice Charette’s First Annual Report
On September 16, 2015
“Public institutions are the cornerstone of our democratic system” is the...
 
Going for policy gold
On March 3, 2014
Regardless of the outcome of the Sochi Olympics for Canada, the...
 
A dysfunctional public service?
On April 9, 2013
There are very few countries in the world where public sector...
 
Incremental reform: The impressive impact of interrelated initiatives
On March 25, 2013
Too often those implementing change in the public sector can get...
 
The Carney affair
On February 4, 2013
The news of Mark Carney’s nomination as the new Governor of...
 
Oversight of government spending
On January 15, 2013
Over the past few years, the preparation and delivery of the...
 
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Government appointments and the Trudeau Government
On June 26, 2017
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Senior Writers
David ZussmanDavid Zussman (19)

David Zussman is a senior fellow in the Graduate School of Public and International Affair...

Government appointments and the Trudeau Government
George RossGeorge Ross (2)

George Ross was the Deputy Minister of Energy and Mines Resources, Deputy Minister of Nort...

Civil service effectiveness
Harvey SchachterHarvey Schachter (48)

Harvey Schachter is a writer, specializing in management and business issues. He writes t...

Just Say What You Want
Jeffrey RoyJeffrey Roy (62)

Jeffrey Roy is Professor in the School of Public Administration at Dalhousie University...

Social Media, Digital Imagery and Youth Anxiety
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