Shared services: The Ontario solution
Shared services in Australia: a case study
Several state governments in Australia have attempted, with varying degrees of success, to implement shared services. In the past few years, the Australian media has reported extensively on their struggles: budgets blown, systems operating inefficiently, payroll debacles, and rumours of corruption in agencies.
Do shared services really save?
As the concept of shared services grows ever more popular in organizations across the globe, their usefulness has become a point of contention for some critics. Shared services have seen success in some areas – Ontario and New Brunswick, for example – but in others, they have been less than effective.
A more elegant public service
New Brunswick’s service success story
'Get better and cut costs' is the mandate of New Brunswick Internal Services Agency, says Byron James, Secretary to Cabinet and Head of the Public Service. It's a more positive and motivating motto than the traditional 'do more with less.'
Transforming government IT infrastructure
Shared Services Canada (SSC) was created on August 4, 2011, to streamline, standardize and transform the government of Canada’s IT infrastructure services to deliver a digital platform for the federal government of the future – one that is modern, reliable, secure, and provided at a reduced cost.
CGE Podcast
CGE Podcast
Leveraging Technology Collaboration for Better Citizen Services
In this episode of CGE Radio, host J. Richard Jones sits down with Mark Lambert, Senior Managing Director, Canada Public…
CGE Weekly – episode 11
The CGE Leadership Series Host, J. Richard Jones and CGE editor-in-chief, Dr. Lori Turnbull, once again weigh in on the…
DXC Technology’s Role in Data and Analytics in Public Sector
Welcome back to another episode of CGE Radio with host, J. Richard Jones. This week we talk to Kristen Leroux,…
From Cloud First to Cloud Smart
Join host J. Richard Jones for the latest episode of CGE Radio. He speaks with Craig McLellan, Chief Executive Officer…