The Public Sector Service Delivery Council (PSSDC) is a coalition of Canadian leaders from the three orders of government dedicated to client centred services; it is a catalyst for sharing information and best practices to ensure that service is at the forefront of providing modern excellent services, where the customer experience exceeds the Canadian public and business community’s expectations.
At a joint meeting of the Council and its sister council, the Public Sector Chief Information Officer Council (PSCIOC) in September, winners of the 2011 Excellence in Public Service Delivery Award were announced. This award is presented annually to an individual and a team within the public sector in recognition of their outstanding contribution to the promotion of excellence in service delivery.
The award is one of a number of initiatives lead by the Service Culture and Learning Task Force, a team supported by the PSSDC and endorsed by the Federal, Provincial and Territorial Deputy Ministers table. Its goal is the establishment of a consistent culture of service excellence across Canada through collaborative work with all orders of government to share best practices, learn from and with each other and reward excellence.
A finalist in each category were:
Raymond Salmon, a business development specialist with Manitoba Agriculture, Food & Rural Initiatives, is the individual award winner in recognition of his innovative work with Manitoba’s First Nations communities and his commitment to outstanding public service delivery. Salmon has developed high-level expertise in the management and production of bison herds. He has been recognized nationally and internationally for his work. The vision realized was the creation of a value chain that has built a strong economic base in First Nations communities in Manitoba.
British Columbia’s Homelessness Intervention Project (HIP) was selected as the team award winner for their implementation of single integrated outreach teams in communities to better address the needs of the chronically homeless. HIP’s work has identified how much further government and community resources can go when teams focus on collaboration.
Awards submissions along with other individual and group/team submissions for the 2011 awards are posted on the Institute for Citizen-Centred Service’s website (www.iccs-isac.org). Preparations for the 2012 awards are underway.
Pauline Harnum is the project consultant for the OPS Ideas & Innovation Office, Centre for Organizational Excellence, HROntario, Ministry of Government Services.