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New office helps navigate government services
4 min read
The Saskatchewan Ministry of Environment is in the midst of significant change, moving to support government-wide efforts to improve service...
La tête dans les nuages
4 min read
Quand Willie Nelson vante les charmes d'une contrée sans nuages dans son succès Uncloudy Day, on comprend pourquoi il est chanteur...
Updating the service value chain
4 min read
A recent study conducted in the Ontario public service elaborates our understanding of the role of employee engagement (EE) in...
La réussite passe par la formation
4 min read
« Les différents intervenants au Canada n'arrivent tout simplement pas à bien travailler ensemble. Nous semblons avoir du mal à nous...
Toronto seeks fair, efficient, transparent long-term planning
6 min read
According to the people who know it best – its residents – Toronto is clean, green and a great place to live.
Customized experience: The next step in service delivery
4 min read
As the Internet has grown and evolved, so too has the philosophy behind providing government services to Canadians.
Partenariats en intégration des services
6 min read
La prestation de services à guichet unique fait maintenant partie intégrante de l'administration publique.
Ontario’s IDEA: Inclusive, diverse, equitable and accessible
6 min read
By 2017, visible minorities will make up almost 29 percent of the Ontario population. Earlier this year, the Ontario Public...
Professional public service: The Public Service Commission celebrates centenary
6 min read
The Civil Service Commission was created in September 1908 to eradicate widespread political patronage and to provide the Government of...
Four windows on service integration partnerships
5 min read
This article considers emerging and possible future developments through four windows of opportunity.