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Service delivery: the next generation?
2 min read
Quote of the week “‘Deliverology’ challenged government to be both clear on what it was going to achieve and clear...
To offload or not to offload: What is public perception?
2 min read
Quote of the week “We expected, and found, a negative depiction of government in general.” — Attitudes Toward the Public...
What is the proposition value of government?
2 min read
Quote of the week “…governments bear responsibility for producing public value.” — World Economic Forum Editor’s Corner If governments are...
Uncharted waters of the service state
4 min read
The past decade has given rise to tremendous experimentation in public sector service delivery.
South bound train would set U.S. friendship back on track
6 min read
While most North Americans today have a limited experience with trains, often confined to journeys between the suburban home and...
Governments can’t abdicate service delivery responsibilities
2 min read
Essentially, the Office asked in its audit whether the Australian Public Service�s (APS) core values could be used to assess...
Valoriser la fonction publique
4 min read
À vos yeux, quels sont les plus grands défis de l'IAPC? J'estime qu'il existe deux défis, le premier &eac
Innovation honoured
3 min read
Leadership of public sector organizations is one of Canada's most important assets.
Les trois R
5 min read
Les services généraux ou ministériels ont souvent du mal, surtout dans les petits organismes, à gérer de façon équilibrée des...
From source to tap: Delivering safe water
4 min read
The tragedy of the E. coli outbreak in Walkerton in 2000 signalled the need for change in Ontario's approach to...