DeliverologyService delivery
May 7, 2012

Service delivery: the next generation?

Quote of the week

“‘Deliverology’ challenged government to be both clear on what it was going to achieve and clear on how it was going to achieve it.”

Editor’s Corner

The antecedents of the U.K. Big Society reforms affecting public sector service delivery go back to the eighties and nineties when governments made efforts to improve the way they served citizens.

Historically, governments have had two roles to play in this area. The first has involved setting constraints, such as budgets, on how services are delivered. The second, sometimes contradictory role, has been to try to improve efficiencies within the constraints frameworks.

Generally, Canadian governments did what the U.K. did: they set up service agreements for departments and attempted to break down their silo mentality by pursuing “joined up” government and a no-wrong-door approach to service delivery.

The Big Society experiment argues that these service improvements simply didn’t go far enough. Service delivery is still confusing to citizens and the so-called breaking up of government silos has not created the savings or efficiencies needed.

The Big Society experiment is asking serious questions about the government’s institutional approach to service delivery, arguing that other sectors and citizens themselves should become accountable for the delivery of certain pubic services.

Related to that, the Big Society challenges the top-down organizational approach to improving the delivery of services of citizens, pursuing a localist dimension that involves moving service delivery closer to the community.

In the February edition of CGE, we and our partners at KPMG will be publishing a special supplement on the U.K. Big Society experiment, where we will examine further the implications it has for the Canadian public sector.

 

About this author

0 comments

There are no comments for this post yet.

Be the first to comment. Click here.

Deliverology
 
Ask a public servant if they know about “ deliverology ” and...
 
In this special episode of CGE Radio, your host John Jones...
 
The year 2016 saw two critical words circling the halls of...
 
An article in The Economist (March 8, 2015) notes that the...
 
In the first year of Prime Minister Justin Trudeau’s term in...
 
Laskey Hart guest hosts CGE Radio this week with a summary...
 
The latest issue of Canadian Government Executive is now available. In...
 
Defending his government’s use of targets to drive UK public-sector reform...
 
Results Washington is Washington state government’s data-driven performance management and continuous...
 
In a word: Stocktakes. Mirriam-Webster defines stocktaking as “the act of estimating...
 
The quick definition of deliverology is simple: It is a system...
 
The delivery method developed by Sir Michael Barber, chief adviser to...
 
The results-driven work ethics of Michael Barber, a top British political...
 
  A PM’s message, an event that delivers and negotiating so...
 
Deliverology is fast becoming a buzzword in the Canadian government scene....
 
Strategic Procurement, recognized in recent years for its promotion of intelligent...
 
In this week’s episode, John covers some of the hot information...
 
Almost exactly mid-way in writing his How to Run a Government...
 
In this episode of CGE Radio, Patrice Dutil talks about the...
 
For several months now, the Liberal government ministers have been using...
 
The September 2016 issue of Canadian Government Executive is now available....
 
It’s been a long time since a public administration theorist has...
 
Canadian Government Executive, Canada’s leading magazine for public sector executives, is...
 
In this episode, editor-in-chief, Patrice Dutil talks about the need for...
 
On June 7, over 40 senior executives from within the public...
 
As much a 20 per cent of grade seven students in...
 
In this episode of CGE Radio, Craig Szelestowski from Lean Agility...
 
He is often referred to as the federal government’s first “chief...
 
Twenty years ago, the Performance and Planning Exchange (PPX) was created...
 
Are you absolutely clear what the government wants to achieve? Are...
 
  The pressure is always on to make government services to...
 
The Trudeau Liberal platform of instituting “delivery” capabilities has garnered considerable...
 
Quote of the week “‘Deliverology’ challenged government to be both clear...
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
 
Some title Some author
Some excerpt
Ask a public servant if they know about “ deliverology ” and...