Does “deliverology” deliver the goods?

Ask a public servant if they know about “ deliverology ” and what it stands for, and most will acknowledge at least a passing acquaintance with it. Further comments can usually be sorted into two groups: the enthusiasts and the disaffected. The enthusiast will gush about how deliverology focuses on delivering results for citizens, in an...

Special Episode! | Cost Estimation, Deliverology, and Valuable CEUs

In this special episode of CGE Radio, your host John Jones interviews the President of the International Cost Estimation and Analysis Association (ICEAA) Canada Chapter about their upcoming event in Ottawa on May 1-2, 2017. Learn why the event is of such great importance and how it can help you gather valuable CEUs in costing....

Connecting the Dots between M, E, RBM….and Deliverology

The year 2016 saw two critical words circling the halls of Ottawa – ‘results’ and ‘deliverology.’ The first is not new to the federal public service, though occasionally it is touted as a major breakthrough (let’s not forget that Results for Canadians was the centrepiece of the government’s management framework at the turn of the...

Does ‘Deliverology’ Deliver?

An article in The Economist (March 8, 2015) notes that the term ‘Deliverology’ was originally used to poke fun at Sir Michael Barber’s approach to managing the Delivery Unit formed by the Blair government in 2001. Sir Michael adopted the term and the rest, as they say, is history. The term was subsequently adopted by...

The Ways and Means of Deliverology Success

In the first year of Prime Minister Justin Trudeau’s term in office, deliverology has become a sort of buzzword in Ottawa. Shortly after winning the elections last year, the Liberals imported the delivery method developed by Sir Michael Barber, chief adviser to former British Prime Minister Tony Blair, and flew Barber to Canada several times...

024 | Review of December’s hot stories, and Managing 5 Generations in the workforce!

Laskey Hart guest hosts CGE Radio this week with a summary of some of the top articles in the December Issue of Canadian Government Executive Magazine, as well as a review of an article by Nestor Arellano on the struggles, challenges, and solutions to leading 5 generations in the workforce, including a study from Staples....

December 2016 issue: Evaluation audit practice

The latest issue of Canadian Government Executive is now available. In this issue, we have stories on: Does ‘Deliverology’ Deliver? The Ways and Means of Deliverology Success Implementing an Evaluation Audit Practice in a TORONTO Non-Profit Agency Leading the Fight Against Depression in the Workplace Enhancing Horizontal Assurance in the Public Sector Linking Policy Innovation...

Deliverology: The “Science of Delivery” Or A Pernicious Disease?

Defending his government’s use of targets to drive UK public-sector reform through the practice of “deliverology,” Tony Blair declared that he couldn’t imagine running any business without them. Leave aside the fact that he had never run a business, Blair’s need to mount a defence was driven by the volume of protests, objections and evidence...

32 projects that improved how government works

Results Washington is Washington state government’s data-driven performance management and continuous improvement system. Its excellent  website lists the results of 32 government improvement projects  including: Cutting wait times for public records at the departments of Transportation, Licensing and Financial Institutions Saving more than 2,000 hours of staff time at the Department of Licensing Reducing the time it took to review...

How to stifle innovation in 5 minutes

In a word: Stocktakes. Mirriam-Webster defines stocktaking as “the act of estimating a situation at any given moment”. That’s not so bad right? Unfortunately, in business the underlying risk of frequent stocktakes is the unspoken mindset that: if we set targets, measure performance against the target, introduce consequence for missing the target then people will be...