Service delivery: Lessons from NZ
2 min read
The New Zealand government and public service went through major reforms from 1986-1994. Some work has been done to find...
An intelligent city
3 min read
Despite the international media circus created by Mayor Rob Ford, Toronto has been named the 2014 Intelligent Community of the...
Today’s information, tomorrow’s story
3 min read
The government of Canada is in a constant state of evolution in order to adapt to the changing world in...
Seeking nominations for Veterans Ombudsman’s Commendation
1 min read
The Veterans Ombudsman's office is accepting nominations for the Veterans Ombudsman’s Commendation, awarded to individuals, groups, businesses or associations that...
It’s good for what ails your organization
6 min read
The best internal auditors actually are really good managers first. I can take very good program managers and make very...
A healthy debate
2 min read
they tend to gloss over the substantial range of public servants that exist