Power is not a dirty word
A couple of not-so-new publications have crossed my screen as I prepare for a leadership course that I teach at...
The Up, Down and Out of Leadership: Lessons from the World of the Municipal CAO
“Local government touches all of us intimately every day of our lives: the water we drink, the transit system that...
The evolution of service delivery
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When data meets regulatory uncertainty
Last September Netflix refused the Canadian Radio and Telecommunications Commission's (CRTC) order to provide confidential subscriber information and in so...
Using gamification to open dialogue
Is there a gamified approach to citizen engagement by the public service? One extremely successful example of gamification is Idea...