When ‘yes’ means your word
7 min read
The PrimesChris McGoffJohn Wiley, 241 pages, $35.95 As the World Bank in the 1990s was preparing for a major transformation...
Recruiting and retaining the knowledge worker
2 min read
As the public sector faces its uncertain future, one key area for it to consider is human resources, where change...
Ten years of contributing to public sector excellence
3 min read
As young public servants, members of the national Federal Youth Network (FYN) play an important role in shaping the future...
Innovation and wealth creation in Canada’s North
6 min read
The North is, in political and administrative terms, a young land, with many innovative leaders and public services, and with...
VAC’s innovative ways to connect with Canadians
4 min read
By using existing technologies such as Facebook and Twitter, Veterans Affairs Canada is working to bring remembrance to Canadians in...
Channeling the web for service delivery
2 min read
Long, long ago when the world and government service delivery concepts were young, the goal of “no wrong door” ruled.
Re-thinking service delivery
1 min read
Government citizen-centred service delivery is undergoing a re-think. The growing number of people using the online channel, and its relative...
Devolution in Yukon: Pioneering territorial resource management
3 min read
Yukon is the only territory to have authority over its natural resources and it is clear that devolution has proven...
Breaching a bastion of bias
4 min read
Over the past 40 years federal procurement has incorporated many measures to eliminate bias in the selection of government contractors.
A new message for government
1 min read
Minister Tony Clement, President of the Treasury Board, was preaching to the choir, a group of leading-edge public service thinkers...