VAC’s innovative ways to connect with Canadians
4 min read
By using existing technologies such as Facebook and Twitter, Veterans Affairs Canada is working to bring remembrance to Canadians in...
Channeling the web for service delivery
2 min read
Long, long ago when the world and government service delivery concepts were young, the goal of “no wrong door” ruled.
Re-thinking service delivery
1 min read
Government citizen-centred service delivery is undergoing a re-think. The growing number of people using the online channel, and its relative...
Devolution in Yukon: Pioneering territorial resource management
3 min read
Yukon is the only territory to have authority over its natural resources and it is clear that devolution has proven...
Breaching a bastion of bias
4 min read
Over the past 40 years federal procurement has incorporated many measures to eliminate bias in the selection of government contractors.
A new message for government
1 min read
Minister Tony Clement, President of the Treasury Board, was preaching to the choir, a group of leading-edge public service thinkers...
Tony Clement: Rethinking government
6 min read
Countries, particularly in the western industrialized world, are coming under increasing pressure to balance budgets and get their debt and...
Employee satisfaction trending downward
2 min read
The U.S. government 2012 Federal Employee Viewpoint Survey (FEVS) results have been released. Like the government of Canada’s Public Service...
Tomorrow’s data centres today
4 min read
Gone are the days when managing a data centre meant focusing on how much capacity the computers could handle.
The rise of the user fee
4 min read
For the last few years, governments around the world have been preoccupied with cutting costs to strike a better balance...